Automotive Service Advisor

Van Horn Automotive Group Inc•Stoughton, WI

About The Position

Van Horn of Stoughton has an outstanding opportunity for an eager and professional Service Advisor that will establish rapport and trust with the customer and technicians while maximizing our profit opportunities. Why work as a Service Advisor at Van Horn: Generous paid time off policy including vacation, personal days, and holidays No Sunday’s Gym/workout reimbursement Tuition reimbursement Health, Dental Vision, 401k & more! Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice Employee discounts on vehicles, parts, and service Employee Stock Ownership Program (ESOP) Professional work environment Promote from within culture Community involvement Employee referral program Holiday parties, brewer game, summer picnic & more!

Requirements

High School Diploma or equivalent
Valid Driver’s License
Must be organized, reliable, and able to work in a fast-paced environment

Nice To Haves

Previous customer service experience preferred but not required

Responsibilities

Greet customers promptly and pleasantly
Communicates with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance
Perform vehicle walk around with customer to determine needed repairs
Review vehicle maintenance history and make recommendations
Provide the customer with available options for repairs while explaining the benefits of timely repairs
Sell recommended service work to customers based upon mechanics diagnosis
Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs
Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician
Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work
Notify customers on the status of their vehicle, based on how the customer wants to be informed. (Minimum of 2x per day)
Verify warranty and service contract coverage and administer claims for qualifying repairs
Follow up with customers to ensure customer satisfaction
Review completed work and charges with the customer and/or send a digital invoice for online payment.
Daily collaboration with the BDC team including prompt response to customer inquiries

Benefits

Generous paid time off policy including vacation, personal days, and holidays
No Sunday’s
Gym/workout reimbursement
Tuition reimbursement
Health, Dental Vision, 401k & more!
Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice
Employee discounts on vehicles, parts, and service
Employee Stock Ownership Program (ESOP)
Professional work environment
Promote from within culture
Community involvement
Employee referral program
Holiday parties, brewer game, summer picnic & more!