Automotive Service Advisor - Ron Craft Chevrolet Cadillac

Sonic Automotive • Baytown, TX

22h • $70,000 - $150,000

About The Position

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Requirements

• 2+ years of experience in a dealership position.
• Knowledge of vehicle mechanical operations.
• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Ability to maintain a professional personal appearance and have excellent oral and written communication skills.
• Must be authorized to work in the U.S.
• All applicants must be comfortable submitting to pre-employment requirements.

Nice To Haves

• Previous experience in a sales-based dealership role.
• ASE certification preferred.

Responsibilities

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time".
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED