Service Advisor - Mansfield Pennsylvania Area

BLAISE ALEXANDER FAMILY DEALERSHIPS•Muncy, PA

About The Position

Blaise Alexander Family Dealerships is the premier auto dealership with 40+ years of success in Pennsylvania. We currently employ 1,200 professional individuals across 20 dealerships and offer opportunities for career growth. Open the car door to your future with Blaise Alexander Family Dealerships. COME WORK FOR THE GREATEST DEALERSHIP FAMILY IN PENNSYLVANIA!! Blaise Alexander Family Dealerships are looking for an Automotive Service Advisor to join our growing team! A Day in the Life of an Automotive Service Advisor (but not limited to):

Requirements

10+ Years experience as a service advisor, dealership experience preferred
Ability to communicate with customers and manage other tasks independently
Personable and friendly personality
HS Diploma or Equivalent
Valid Driver’s License
General knowledge of mechanical and service operations preferred

Nice To Haves

Reynolds and Reynolds or xTime experience is a plus

Responsibilities

Greet customers and assist them with their service needs and questions
Obtain and update necessary vehicle and customer data
Perform vehicle walk-around and documentation of customer concerns to set up the technician to properly diagnose the vehicle and repairs
Establish a timeline of repair and keep the customer up to date on progress.
Communicate with the customer via telephone, email, and/or text message.
Disclose additional work needed or recommended services and obtain customer signature for those repairs
Advise customer about the value of car maintenance and review future recommended services
Build relationship and rapport with the customer to maintain CSI rating
Schedule future maintenance appointments