Automotive Service Advisor - Austin's Automotive Specialists - Parmer

GreatWater 360 Auto Care • Austin, TX

2d • Onsite

About The Position

Automotive Service Advisor – Austin’s Automotive Specialists (Parmer Location)

Address: 1607 W. Parmer Ln, Austin, TX 78727
Shop Hours: Monday–Saturday, 7:30 AM–5:30 PM CST

Austin’s Automotive Specialists—part of the GreatWater 360 Auto Care family—is looking for a friendly, motivated Automotive Service Advisor who loves helping people and thrives in a fast-paced, team-driven environment. If you enjoy building trust with customers, keeping a shop running smoothly, and being the communication hub between technicians and guests, you’ll be a great fit here.

Requirements

• 1–3 years of Service Advisor or customer service experience
• Strong communication & problem-solving skills
• Ability to multitask, prioritize, and keep the shop moving
• Knowledge of automotive repair processes
• A team-oriented mindset and desire to grow

Responsibilities

• Greet customers and provide an exceptional service experience
• Write repair orders with accuracy and clarity
• Communicate with technicians and relay recommended services
• Source parts, manage workflows & maintain shop organization
• Follow up with customers and build long-term relationships
• Support sales goals and maintain high customer satisfaction

Benefits

• Medical, Dental & Vision insurance (multiple plan options)
• 401(k) with employer match after 90 days
• Front-loaded PTO every January
• Company-paid Life & AD&D Insurance
• Employee Assistance Program (EAP)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness
• Paid Parental Leave
• Tuition Assistance, Continuing Education & Training Programs
• Team Member Discounts (50% off labor + parts at cost +5%)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed