Automotive Service Advisor

Gordon Chevrolet • Garden City, MI

8d

About The Position

Are you ready for a change but worry that you will leave where you're at and start working at a place that doesn't care about the employees? Come experience the Gordon Chevrolet Difference!
We truly care about our employees and our customers! In fact our customers and employees just voted us Best Auto Dealer Service Department in Metro Detroit 3 years running!

AUTOMOTIVE SERVICE ADVISOR
Would you like to be a member of a thriving business that is committed to family, values it's staff, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: The service advisor is responsible for scheduling service work, following up with customers, and for selling additional services to customers.

Requirements

• Problem Solving
• Documentation and Repair Order Entry
• Solid knowledge of computers and proficient in web navigation
• Strong written and verbal communication skills
• Customer focused
• Ability to overcome objections
• Positive Attitude
• Team Player

Responsibilities

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
• Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customer to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
• If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
• Notify dispatcher of incoming work.
• Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
• Establish each customer’s method of payment. Obtain approval of credit, if necessary.
• Obtain customer’s signature on repair order; provide customer with a copy.
• Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
• Handle telephone inquiries regarding work in process and appointments.
• Compare final invoice with original repair order.
• Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
• Deliver vehicle to customer and answer any questions.
• Maintain follow up program on additional items found in need of repair.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Ensure that work areas and customer waiting areas are kept clean.

Benefits

• Competitive Compensation
• Employee Discounts
• Benefits (Medical, Dental, Vision, Long term and short term disability insurance, Accident Insurance, Employer paid life insurance, and much more)
• 401(k) with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed