Automotive Service Appointment Coordinator

Capital Nissan of Wilmington•Wilmington, NC

10d

About The Position

At Capital Automotive Group, we are driven by a simple mission: to exceed expectations for our customers, employees, and community. As our service departments continue to grow, we are looking for a Service Appointment Coordinator to help create an exceptional customer experience from the very first interaction. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping people, and has strong organizational and communication skills.

Requirements

Strong communication and phone skills
Excellent organization and attention to detail
Ability to multitask and manage a high call volume
Positive attitude and team-oriented mindset
Basic computer proficiency and comfort working in scheduling systems
A genuine passion for helping customers

Nice To Haves

Previous customer service, call center, or appointment scheduling experience preferred
Automotive dealership or service department experience is a plus, but not required

Responsibilities

Answer incoming service calls and assist customers with scheduling service appointments
Coordinate and manage daily service appointment calendars
Confirm upcoming appointments and follow up with customers as needed
Gather vehicle and service information to ensure appointments are scheduled accurately
Communicate clearly with service advisors and technicians to support efficient workflow
Provide friendly, professional customer service on every interaction
Assist with outbound calls, appointment reminders, and service follow-ups
Maintain accurate customer records and appointment notes in the system
Help ensure a smooth and positive experience for every service customer