Automotive Service Dispatch

Westbrook Honda • Westbrook, CT

3d

About The Position

The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation. Key Responsibilities: Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times Documentation: Maintain accurate records of work assignments, job status, and completion times Customer Focus: Support the service team in delivering timely and high-quality service to customers

Requirements

• Strong organizational and time-management skills
• Ability to balance multiple tasks and priorities in a fast-paced environment
• Experience in operations, scheduling, or workflow management preferred; exposure to process improvement or manufacturing principles is a plus
• Excellent communication and problem-solving skills
• Proficiency with scheduling tools and basic computer applications
• High attention to detail and methodical approach to planning

Nice To Haves

• Previous automotive service experience is a plus but not required
• Highly organized and proactive
• Comfortable working in a dynamic environment with frequent changes
• CDK experience
• Strong interpersonal skills to coordinate between multiple departments

Responsibilities

• Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity
• Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met
• Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs
• Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays
• Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times
• Documentation: Maintain accurate records of work assignments, job status, and completion times
• Customer Focus: Support the service team in delivering timely and high-quality service to customers

What This Job Offers

• Education Level: No Education Listed