Automotive Service Manager (Volkswagen)

Schumacher Auto Group Inc•West Palm Beach, FL

About The Position

Schumacher Automotive Group in West Palm Beach is seeking a Service Manager for Volkswagen, responsible for running an efficient and profitable service and repair of vehicles brought to the dealership. The Service Manager will promote and maintain the highest quality standards of professionalism in serving all customers and plays a pivotal role in the success of the customer’s experience by ensuring alignment with all team members and is always committed to leading by example.

Requirements

Strong leadership and management skills
Bachelor’s degree (B.A) from a four-year college or university.
5+ Years leading a maintenance department as a service manager required.
Experience in the automotive service industry in the dealership is required.
ASE Certifications required.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience
Communicate clearly both verbally and in writing.
Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

Leads and manages the service department, including service advisors, technicians, and support staff to achieve departmental goals and objectives.
Identifies, establishes and monitors financial performance goals for the department including sales growth and gross profit on labor, parts & materials.
Plans and implements the daily operations of the Service Center to ensure that overall KPI’s and insurance metrics are met.
Maintains a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Maintains a safe work environment and ensures service teams reports accidents timely.
Fosters a positive and customer-focused culture within the service department, emphasizing teamwork, professionalism, and continuous improvement.
Communicates performance and overall objectives to all personnel.
Oversees scheduling and allocation of service appointments, ensuring an efficient use of resources and timely completion of customer requests.
Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
Maintains a high-quality service on repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Meets with fixed operations director regularly to review current service department performance, set future performance objectives, promotional activities or any other matters.
Ensures accurate records and warranty parts retention are maintained, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals.
Maintains the highest possible standards of workmanship and advises technicians of service CSI monthly.
Serves as liaison with factory representatives in the absence of fixed operations or service director.
Controls overhead expenses and assists in the management of receivables.
Sets standards and develops action plans to facilitate improvement of business performance and standards for quality, customer service and satisfaction, promotional efforts, and employee satisfaction and retention.
Manages the retention of personnel as needed to achieve objectives and maintain the long-term health of the business.
Continually improves the skill level of all personnel by facilitating training opportunities and on-the-job skills enhancement.
Prepares sales and inventory reports for management and budget departments.
Ensures that the work areas and customer waiting area are kept clean.
Ensures the proper care, storage and inventory of special tools.
Ensures all staff wear proper safety gear and adheres to the dress code.
Opens and closes the facility daily as per established procedures.
Attends operations meetings and provides updates on KPIs frequently.
Duties, responsibilities, and activities may change at any time with or without notice.