Automotive Service Manager

Lawrence Hall Chevrolet Buick GMC • Abilene, TX

6d

About The Position

Lawrence Hall Mazda proudly serves the Abilene, Texas community and its surrounding areas. Our team enjoys training programs, a fantastic culture and opportunities for advancement. We're interested in helping your career because we know that happy employees lead to happier customers. If you'd like to join us, please take a look at our open positions on the Careers page and apply today!

Requirements

• A minimum of 3 years of experience as a service manager
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Benefits

• Medical, vision, and dental insurance
• 401k plan
• Vacation time and sick leave
• Family-owned and operated
• Partners in our community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED