Automotive Services Field Supervisor

AAA • Albuquerque, NM

1d

About The Position

Automotive Services Field Supervisor If you are seeking employment within a dynamic organization characterized by sustained growth, unwavering stability, and a renowned brand synonymous with trust, AAA New Mexico presents an exceptional opportunity. A successful Automotive Services Field Supervisor ensures consistent delivery of roadside assistance to AAA members and customers by providing field support to independent contractors within Emergency Roadside (ERS) services.

Requirements

• 4-year College Degree or equivalent combination of education and work experience required.
• 5-year demonstrated sales and/or vendor management experience required, including management of work teams.
• Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Demonstrated proficiency in Outlook, Word, Excel, PowerPoint, required.

Nice To Haves

• Experience with Sales Force and Tableau is preferred.
• Prior experience in the preparation and analysis of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements preferred.

Responsibilities

• Ensure consistent delivery of legendary service to all AAA members and customers through our Independent Contract Stations.
• Provide comprehensive guidance to station owners and staff on performance thresholds, business practices, driver training, and overall operational performance.
• Maintain and uphold the terms and conditions of contractual agreements between the Auto Club and the Independent Contractor.
• Research and analyze stations’ performance data sets to identify opportunities for improvement.
• Collaborate with providers to identify & implement improvement strategies.
• Meet and review performance with independent providers within field territory through consistent station visits.
• Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearance comply with Club Standards.
• Perform mystery shopping and technician ride-alongs to coach technicians and enhance member service.
• Investigate, document, and resolve member and customer service issues as required.
• Monitor station coverage to ensure response time requirements are achieved.
• Prepare formal business proposals to provide recommendations on operational changes to contract stations.
• Collaborate with dispatch departments to ensure delivery of service to members and resolve area disputes, as needed.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level