AV Meeting Tech (On Call)

GRAND PACIFIC HOTEL SERVICES LP•Carlsbad, CA

21d•$18 - $18

About The Position

This position is to provide top quality service in Audio Visual operations to our clients. The AV Technician is responsible for assisting guests with all audio visual needs in a timely and efficient manner. Exceptional communication and customer service skills, knowledge of AV equipment, good computer and software skills are a must. Working knowledge of all audio-visual fields: sound, lights, projection, technological devices, etc.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess intermediate-advanced computer skills.
Ability to solve problems and make rational decisions.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Knowledge of resort Audio Visual operations.
Minimum of one year of experience in an audio-visual function.
Working knowledge of all audio-visual fields: sound, lights, projection, technological devices, etc.
High school or equivalent education required.
Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position.
Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment.
Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.
All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards.

Nice To Haves

Audio Visual experience in a hotel, resort, or recreational industry preferred.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Setup, break down equipment, and/or operate equipment per BEO’s, departmental guidelines, or as designated by the client.
Responsible for the daily security, maintenance and quality assurance of equipment that is utilized, including the transfer of equipment between storage cages and conference rooms. Always keeping the safe handling and care of the equipment a top priority.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all resort & conference services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve client’s complaints in a timely manner, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Works nights, weekends, holidays, split shifts, as well as very early mornings and late nights.
Supports AV Department in developing cost savings strategy and making recommendations to immediate supervisor.
Promotes and creates a safe work environment.
Attend required training classes.
Maintains professional and polished image under all circumstances.
Maintain open communication with the Catering and Banquet Staff.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Provide direct service to guests as needed, including, but not limited to, moving tables, carrying luggage, assisting guests and general clerical/cashier duties.
Document maintenance needs on work orders and submit to Manager.
Additional duties as necessary and assigned by department supervisor.