AV Field Service Technician- Greater CT/MA
About The Position
TEKsystems is seeking a strong AV Service Technician to support a national enterprise AV integrator. This is a field service role supporting corporate customers located along the I‑90 / I‑91 / I‑84 corridor, including New Haven, Hartford, Springfield, Worcester, Boston, and the surrounding areas. This position focuses on service, troubleshooting, system checks, and basic software adjustments—not full-scale integration work. You will be responsible for resolving AV issues in executive boardrooms, conference centers, and enterprise collaboration spaces. As a TEKsystems employee, you’ll receive competitive compensation, full benefits, and long-term growth opportunities.
Requirements
- 3+ years of AV field service experience (integration company background preferred but not required).
- Strong hands-on AV troubleshooting skills in live corporate environments.
- Ability to download and modify existing DSP and control system files (no custom programming needed).
- Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware.
- Basic network troubleshooting (IP conflicts, VLAN awareness, basic switch support).
- Comfortable reading drawings, wiring schematics, and system documentation.
- Professional communication with corporate and executive users.
- Ability to manage service tickets independently.
- Calm problem-solving approach in high‑visibility environments.
- Customer‑focused mindset with strong attention to detail.
- Daily travel within the Boston ⇄ New Haven corridor.
- You return home every night — no overnights.
- Personal vehicle required; mileage and work-related travel expenses reimbursed.
Nice To Haves
- CTS, CTS-I, Biamp, Crestron, QSC, Dante, or similar credentials.
- Network+ or CCNA is a plus but not required.
Responsibilities
- Respond to AV service tickets across corporate enterprise environments.
- Perform hands-on troubleshooting of AV systems, control interfaces, audio issues, video routing, and connectivity problems.
- Diagnose AV-related network issues (IP conflicts, connectivity issues, basic switch concerns).
- Download, upload, and make minor modifications to:
- Crestron control system programming (touch panel changes, config adjustments)
- Biamp Tesira firmware/configuration updates
- Apply firmware updates, execute device resets, and perform configuration changes as needed.
- Support AV technologies such as:
- Crestron (DM, NVX, touch panels)
- Biamp Tesira DSP
- Extron/AMX control platforms (basic familiarity helpful)
- Microsoft Teams Rooms, Zoom Rooms, Cisco endpoints
- AV-over-IP platforms (NVX, SDVoE)
- Displays, projectors, video walls, and switching systems
- Collaborate with IT teams when network-related issues occur.
- Document all service activities clearly and professionally.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
