AV Service Technician

Daisy•Morgan Hill, CA

1d•$40 - $50

About The Position

As an AV Service Technician, you will have the opportunity to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. You will interact with clients representing the Daisy brand and develop relationships to make lives easier through technology. Our ideal candidate is detailed oriented, computer-skilled, process-driven, self-motivated, problem-solver, and a team collaborator who will grow and expand our ability to support our commercial and residential installation and service teams. Daisy's Vision is to provide simple, secure, and enjoyable technology by delivering a reliable product through a process of responsive resolution with a relationship of trust and familiarity with our clients. We offer installation and service to commercial and residential clients to install Smart Office and Smart Home plans including security systems, audio, video conferencing, lighting, WiFi, design, service, and support. Daisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we’re looking for passionate, driven, and innovative team members eager to contribute to our mission. While we have various open opportunities, we’re always welcoming new Technicians! We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.

Requirements

Experience in residential/commercial AV or automation with knowledge of overall concepts and configurations for categories of work and products within our industry are a must.
3-5 years AV / Networking / Technology Integration Experience
Control4 Certified
Networking knowledge
High School Graduate or Equivalent
Ability to physically perform essential functions of the position - Lifting, bending
Valid Drivers License
Ability to pass a national background check for Alarm Agent requirements - Live Scan

Responsibilities

Manage all aspects of support including end user training, troubleshooting, and follow through on escalation of issues.
Resolves system issues either proactively based on data or reactively based on client trouble identifying.
Collaborates on problem solving in both installation standards and provides challenges and successes during weekly Team meetings, allowing for participation in improving the company and having your voice heard.