AV Support Specialist

Vanderbilt University • Nashville, TN

9d

About The Position

Position Summary: The AV Support Specialist is a key member of the Classroom Technology team, responsible for maintaining and supporting AV equipped spaces and the AV technology needs of faculty, staff, and students. This position requires a strong technical background in AV systems, excellent problem-solving skills, and a commitment to providing exceptional experiences to the campus community. About the Team: Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration. The Classroom Technology team is responsible for providing direct support for AV technology enhanced spaces at Vanderbilt University. This support includes ensuring maximum technology uptime as well as class/event support, AV technology training for the Vanderbilt University community, and providing AV solutions for programs and events. Our team is comprised of audio-visual professionals and covers over 400 technology enabled spaces in distributed support zones. With a combination of full-time team members and student workers, support is provided to the Vanderbilt University community 7 days a week.

Requirements

• High school diploma is necessary
• 2 years of experience working with professional AV systems necessary
• Proficiency with AV technologies, including video conferencing systems (e.g., Zoom, Microsoft Teams), digital signage, and lecture capture systems is necessary
• Strong technical skills in troubleshooting AV hardware and software issues with general guidance necessary
• Experience with both software and hardware-based conferencing technology is necessary
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously necessary
• Ability to evaluate problems as well as create and execute solutions with general guidance is necessary
• Demonstrated commitment to VUIT’s Guiding Principles is necessary

Nice To Haves

• Associates degree in relevant field preferred
• AVIXA CTS certification preferred
• Dante Level 1 certification preferred
• Relevant experience in higher education preferred
• Basic Knowledge of network topology and AV over IP solutions is preferred
• Knowledge and experience with Crestron based hardware is preferred

Responsibilities

• In-person support of technology enhanced learning spaces (60%): Respond promptly to service requests, diagnose problems, and implement solutions to minimize downtime and disruption.
• Manage reported issues and requests through use of VUIT ITSM tools, effectively.
• Provide AV system and associated technology training to faculty, staff, and students.
• Serve as a resource to provide AV start up support for classes and events as requested.
• Maintenance of technology enhanced learning spaces (30%) Ensure the proper functioning and performance of AV equipment, including projectors, displays, sound systems, video conferencing equipment, and other AV peripherals through proactive maintenance.
• Escalate complex or unusual situations to senior level support or supervisor for guidance.
• Provide feedback on room capabilities based upon data gathered from customer feedback and in the field experiences.
• AV Production (10%): Assist with the setup, operation, and teardown of AV equipment for university events, meetings, lectures, and presentations.
• Provide lecture capture support in equipped spaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED