AV/VC Events Technician L3

Milestone Technologies, Inc.•Los Gatos, CA

About The Position

The AV Events team, a collective of professionals providing AV technical pre-production, equipment recommendations, and live event technical execution, is seeking an AV Events Specialist. This role involves acting as the primary contact for technical support in premier screening theaters/event production spaces, including virtual and hybrid events on Google Meet and Zoom platforms. The AV Events Specialist will serve as a Technical Director, Lead Video Engineer, and/or Technical Production Manager, directing the setup of video systems, operating the Video Switcher, and managing overall show production.

Requirements

Bachelor's degree, industry-related experience, or certifications (AVIXA CTS, CompTIA A+)
Customer service experience
Audio, Video, and Networking Signal Flow and troubleshooting experience
Experience with Video Routers: Evertz, Blackmagic, Crestron
Knowledge of Video Switchers: Panasonic AV-HS Series, Blackmagic, Ross Carbonite, Barco
Experience with Video Recording Devices: PIX, AJA KiPro, Blackmagic HyperDeck
Experience with Audio Mixers: Yamaha TF, QL series, Mackie, Shure
Knowledge of Microphones/RF: Shure QLX, ULX series, Sennheiser, Lectrosonics
Experience with Lighting Boards: ETC Element, Leprecon, Chauvet
PTZ Cameras: Panasonic AW-HE series + controller, Logitech
Cameras: Sony XDCAM series, Panasonic P2 series, Blackmagic
Misc: Perfect Cue, Countdown clock, Internet Clicker, D'San, Epiphan Pearl
Knowledge of Zoom, Google Suite, Google Meet, Google Slides, Slack, Dante Controller, Smaart 8, Mbox/Qlab/Playback Pro/Quicktime, wireless workbench
Detail-oriented and motivated self-starter
Ability to prioritize departmental functions and meet deadlines
Adaptability and ability to work well with varied personalities and teams across the enterprise
High level of professionalism, emotional intelligence, and ability to maintain composure under pressure (particularly with A-list talent or executives)
Ability to work independently with minimal guidance but willing to ask the right questions when needed
Effective communication skills and ability to collaborate in a team environment
Attentive to tickets and Slack channels, responding in a timely and concise manner

Responsibilities

Act as event production Technical Director, Lead Video Engineer, and/or Technical Production Manager, adapting to show needs
Set up, configure, operate, and facilitate support for event production spaces
Serve as the primary point of contact for all audio, video, and broadcast production needs
Use and follow the run-of-show document as a guide for proper show flow details
Partner with other crew members on the execution of elements before and during shows
Attend pre-show production meetings to review responsibilities
Ensure testing of all show playback elements for proper playout
Ensure all switchers, graphics, mixers, microphones, and ancillary gear are in working order
Understand roles and responsibilities of an AV production team on events
Reset space after events to pre-production standards
Note any equipment failures and escalate to the AV team through the ticket system
Previous experience supporting hybrid and virtual event platforms and workflows
Assist with inventory management and quality control for client-owned equipment