AV/VTC Technician

TekSynap•Kirtland, NM

6h•Onsite

About The Position

This position will provide operations and maintenance of AV/VTC systems throughout the customer’s area of responsibility to include routine servicing and maintenance, setup, training, and enhancements to AV/VTC systems. Candidate may be required to provide requirements capture, design / engineering, and installation of system enhancements to custom control system designs based on the customer's needs. Candidate will also provide high end products and services recommendations, as well as launching and commissioning of customer deliverables timely and efficiently according to project timelines. Candidate must have a strong working knowledge of current AV design technologies and integration, with a focus on DoD systems and security compliancy requirements. Candidate should have a general working knowledge of VTC systems and operations. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

4+ years of relevant experience
Industry certification such as CTS, Crestron, and/or Extron
Minimum Top-Secret Clearance
Experience with Office 365 and Microsoft products
US Citizen

Nice To Haves

Thorough understanding of various AV technologies and protocols from various OEMS such as Crestron, Extron, BiAmp, ClearOne, Shure
Working under only general direction, provides technical solutions to a wide range of difficult problems
Independently determines and develops approach to solutions
Experience working with various control methods and protocols (TCP/IP, RS232, etc.)
Solid knowledge of audio/visual connectivity and signal flow
Experience reading wiring diagrams and system design drawings
Strong system evaluation, system testing, documentation and reporting skills

Responsibilities

Provide operations and maintenance support to as-built AV/VTC systems.
Diagnose and repair all AV issues as they arise.
Assist lead AV support technician with evaluation and testing of changes/updates/repairs to AV systems and equipment.
Thorough understanding of various AV technologies and protocols that include Crestron, Extron, BiAmp, Shure, and ClearOne.
Develops detailed reports as needed.
Supports/performs testing, documentation, and training.
Troubleshoot new and legacy systems, hardware cabling and components.
Integrate third-party hardware/software solutions when needed.
Interface with external/internal clients and manufacturers/vendors.
Install, test, and support AV systems, both on-site and remotely, with possible travel outside city/state of local office.
Deliver projects assigned including communication management, schedule management, source control, and documentation.
Regularly reporting to manager on the status of all projects.
Contribute to the ongoing development of company standards and methodology.
Understanding of installation of structured cabling to include pulling, termination and testing cat5e/6, video, RGB, HDMI, DVI and audio cables as needed.
Understand and assist with the installation of AV control system equipment hardware to include audio and video conferencing equipment, distributed audio, digital signage, sound reinforcement, and all presentation systems as required.
Identify and solve routine system issues that impact system operations.
Ensure that project deliverables and milestones are met including close out documentation and punch list items.
Perform quality control/check on finished product/projects including testing and presentation training to clients.
Responsible for coordinating with property owners and OEMs in processing RMA issues.
Assist in supporting technicians with onsite training endeavors.
Follow all safety guidelines of Data Projections and client requirements.
Perform other job-related duties or special projects as assigned.