AVP Branch Manager

Heritage Family Credit Union • Ludlow, VT

9h • $56,195 - $70,243 • Onsite

About The Position

Who We're Looking For: Someone who puts members at the center and naturally brings people together to build a thriving, engaged community. A strong communicator who can build relationships, listen well, and convey information clearly. A team player with a growth mindset who’s willing to learn, adapt, and bring enthusiasm to new challenges. What You'll be Doing: Building a member-first experience that deepens relationships, expands engagement, and supports overall community growth. Driving meaningful results by owning key projects and collaborating across teams to make things happen. Supporting a positive workplace culture where communication, teamwork, and continuous improvement thrive. Why Join Us: Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services but fostering meaningful relationships that enhance the overall well-being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner for our community.

Requirements

• High School diploma or GED required, Associate degree in business or related field or two years for each year not completed required.
• Minimum five years retail management/leadership required.
• Experience in a sales capacity and general understanding of financial statements and concepts required.
• Strong interpersonal, leadership, and supervisory skills.
• Excellent writing and verbal communication skills and ability to prepare organized and well written documents.
• Excellent phone etiquette and the ability to communicate clearly and effectively in person and over the phone and through electronic channels.
• Computer literate, proficient use of calculator, keyboard, and experience with Microsoft Office Suite required.

Nice To Haves

• Bachelor's degree in business or related field is preferred
• Experience managing within a financial institution preferred
• Experience with financial institution software systems preferred

Responsibilities

• Responsible for establishing and maintaining effective and professional business relations with members and area businesses to bring in new business and foster continued growth of the branches.
• Handle escalated member issues and complaints while ensuring timely and satisfactory resolution.
• Keeping management informed of any significant problems.
• Maintain a highly motivated, well-trained branch staff and effective employee relations.
• Ensure branch employees have sufficient skills and knowledge to handle, explain, and respond to member inquiries with accuracy and efficiency for all deposit and loan products and account maintenance offered by the credit union.
• Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence.
• Coach employees regularly and review cross-selling activities.
• Review organizational and branch goals with staff.
• Collaborate with management to develop and implement strategies for growth and efficiency.
• Ensure compliance with rules and regulatory requirements which include Bank Secrecy Act (BSA) and Anti-Money Laundering (AML).
• Ensure compliance with credit union policies and procedures for branch safety and security.
• Analyze, monitor and provide staff education on policies and procedures on an ongoing basis.
• Assume responsibility for maintaining a high level of proficiency over branch operations and proper cash controls.
• Ensure all branch transactions are balanced at the close of each day.
• Oversee individual accountability for the handling of cash and assist in resolving balancing or discrepancies as needed.
• Oversee TCR’s and servicing of Automatic Teller Machines and Interactive Teller Machines both in-house and those located at off-site locations.
• Responsible for reliable and predictable attendance
• All other duties as assigned

Benefits

• Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED