AVP, Business Process Improvement

IAT Insurance Group•Sarasota, FL

1d•Hybrid

About The Position

IAT Insurance Group has an immediate opening for an AVP, Business Process Improvement from any of our IAT office locations. This position is responsible for detecting, developing, and implementing solutions for performance, outcomes, quality, efficiency, and customer experience improvement opportunities in the organization. Accountabilities include assisting in business process improvement and preparing proactive process solutions that maximize efficiencies. Furthermore, this role will work closely and collaboratively throughout the organization. This role works a hybrid schedule from any of our IAT office locations. The hybrid schedule reflects our values (thinking and acting like an owner, collaboration, and teamwork) as it requires working from the office with colleagues and other disciplines Monday through Wednesday, with the option of working Thursday and Friday remotely.

Requirements

JD Degree and 8 years of relevant experience
Strong verbal and written communication skills
Ability to work independently and collaboratively in a team environment
Basic proficiency with standard office tools, systems, or job‑related technology
Strong organizational, time‑management, and problem‑solving skills
To qualify, applicants must be authorized to work in the United States and must not require VISA sponsorship, now or in the future, for employment purposes.

Nice To Haves

Experience communicating claim trends, strategy, and other performance metrics with executive leaders.
Prior claim leadership.

Responsibilities

Establish a process improvement strategy to continuously improve and mature process, procedures, and training material across the organization.
Partner with Business intelligence to create reports to support continuous improvement which includes, but is not limited to, operational reporting.
Charged with identifying trends, detecting improvement opportunities, and developing practices, processes and strategies that deliver exceptional results.
Communicate with other areas within IAT such as Underwriting or Finance to ensure transparency regarding developing claim trends.
Leverage existing technology and other resources, to achieve greater efficiency and improved results.
Accountable for monitoring the Claims performance through dashboards, quality audits, ad hoc analysis, benchmarking, and other methods as identified.
Ensure claim handling strategy is effectively executed, driving file quality improvement.
Perform other duties as needed

Benefits

26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
7% 401(k) Company Match and additional Profit Sharing
Hybrid work environment
Numerous training and development opportunities to assist you in furthering your career
Healthcare and Wellness Programs
Opportunity to earn performance-based bonuses
College Loan Assistance Support Plan
Educational Assistance Program
Mentorship Program
Dress for Your Day Policy