AVP Claim Manager-Workers Compensation

Chubb•Chicago, IL

11h

About The Position

Chubb is seeking an Assistant Vice President (AVP) Claim Manager for Workers’ Compensation for our Central Region, reporting to either our Chicago, IL or Dallas, TX office. The successful applicant will oversee claims management in multiple jurisdictions within the Central Region, including IL, TX, IN, MI, IA, MO, KS, MN, WI, SD, KY, LA, OK, AR, and NE. Major Duties and Responsibilities: Lead and manage a team of Workers’ Compensation professionals in the delivery of the highest quality claim work product while meeting all internal and external compliance requirements for the Central Region jurisdictions. Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels. Train, mentor, and develop staff at different stages of their careers and experience levels. Provide advanced technical guidance on claim investigation, reserving, medical, disability and litigation management, case resolution, and settlement strategies. Utilize advanced analytics and metrics to manage the team efficiently and effectively. Understand jurisdictional compliance requirements and ensure the team is meeting or exceeding standards. Actively participate in claim committees, account file reviews, and project teams to address internal workflows, systems, and compliance issues. Develop and maintain strong business relationships with internal and external customers to enhance Chubb’s brand in the marketplace. Partner with underwriting, claims business consultants, and claims teams to enhance and manage marketing initiatives and customer service commitments. Effectively control the use, work product, and expenses of outside vendors. Coach team toward effective collaboration with internal resources such as Regional Claims Specialists, regional and local nurses, SIU, Recovery, and Claims Ops. Conduct reviews of examiner and technical assistant work product and teamwork efforts to deliver well-written, supported performance management feedback and reviews. Provide timely coaching and feedback, and create meaningful business goals and development plans for staff. Model exceptional management skills in collaboration, influence, strategic focus, flexibility, communication, and accountability. Positively influence the team environment to maintain a high level of employee engagement. Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement. Work autonomously within granted authority level. Support claims transformation through innovative thinking, collaboration, and development of internal resources to promote efficiency.

Requirements

Strong proficiency in all areas of Workers’ Compensation claims adjusting.
High level of accuracy with claim financials: benefit/bill payment, coding, reserves, and inventory management, and understanding the impact of claims transactions on customers.
Advanced understanding of Claim Best Practices and Business Analytics.
Ability to incorporate analytical data into team management.
Exceptional negotiation skills and resources that will influence team results.
Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies, and trends.
Extensive knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulation.
Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department.
Ability to promote open communication that fosters an environment of continual learning, staff development, and team collaboration.
Track record of success in coaching and developing staff.
Ability to be flexible, imaginative, and to work well in teams.
Exceptional organizational, prioritization, and time management capabilities.
Innovative thinker with ability to multi-task, plan, and delegate appropriately.
Bachelor’s Degree preferred.
10+ years of experience in handling Workers’ Compensation claims.
Ability to handle claims in multiple jurisdictions and within compliance standards.
If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
Proficiency with Microsoft Office Products.

Nice To Haves

Prior supervisory experience preferred.
AIC, ARM, or CPCU completed coursework or designation(s) is a plus but not required.

Responsibilities

Lead and manage a team of Workers’ Compensation professionals in the delivery of the highest quality claim work product while meeting all internal and external compliance requirements for the Central Region jurisdictions.
Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels.
Train, mentor, and develop staff at different stages of their careers and experience levels.
Provide advanced technical guidance on claim investigation, reserving, medical, disability and litigation management, case resolution, and settlement strategies.
Utilize advanced analytics and metrics to manage the team efficiently and effectively.
Understand jurisdictional compliance requirements and ensure the team is meeting or exceeding standards.
Actively participate in claim committees, account file reviews, and project teams to address internal workflows, systems, and compliance issues.
Develop and maintain strong business relationships with internal and external customers to enhance Chubb’s brand in the marketplace.
Partner with underwriting, claims business consultants, and claims teams to enhance and manage marketing initiatives and customer service commitments.
Effectively control the use, work product, and expenses of outside vendors.
Coach team toward effective collaboration with internal resources such as Regional Claims Specialists, regional and local nurses, SIU, Recovery, and Claims Ops.
Conduct reviews of examiner and technical assistant work product and teamwork efforts to deliver well-written, supported performance management feedback and reviews.
Provide timely coaching and feedback, and create meaningful business goals and development plans for staff.
Model exceptional management skills in collaboration, influence, strategic focus, flexibility, communication, and accountability.
Positively influence the team environment to maintain a high level of employee engagement.
Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement.
Work autonomously within granted authority level.
Support claims transformation through innovative thinking, collaboration, and development of internal resources to promote efficiency.