AVP, Global Claims Controls & Programs

Everest•Warren Township, NJ

2d•Hybrid

About The Position

About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world. Job Summary As a member of the Global Claims Quality Assurance and Controls team within Everest Insurance, the role of this position is to evaluate, develop, and maintain a robust risk and control framework within global insurance claims, leveraging data analytics to enhance insights and decision-making, while also managing related projects. This position can be based in our offices in London, UK or Warren, NJ. Remote consideration will be given to ideal candidates.

Requirements

Minimum of 3 years of audit experience in the insurance industry, with a strong understanding of claims processes and internal controls.
Strategic thinker, innovative and solution-oriented
Ability to work independently on assignments of moderate to high complexity
Project management and data analysis experience
Ability to adapt and embrace change, and to remain effective during unexpected events
Ability to work cross-functionally to resolve business issues
Strong interpersonal skills and demonstrate respect for the opinions of others
Must be proficient in Excel, MS Office and general computer applications
Ability to adapt communication and management style to effectively engage and influence a diverse, global stakeholder base across functions and regions
Willingness to work across global time zones, including outside standard business hours as needed, and travel domestically and internationally up to 10%

Responsibilities

Demonstrate an in-depth knowledge of claims operations and strategy, including financial and performance metrics, as well as the relevant regulatory landscape.
Develop and maintain Risk Control Matrices and Claims Process Narratives for each region within Global Claims to support a consistent and effective internal control framework
Drive continuous improvement across systems, business processes, and operations by identifying enhancement opportunities and partnering with management to implement solutions—occasionally leading strategic projects to ensure successful execution
Build strong relationships with key process owners and stakeholders across the organization, fostering trust and collaboration.
Champion the importance of a strong first line of defense within the claims function.
Use data and analytics to contribute to greater efficiency in the execution of audits, control testing and greater insights into risk assessments.
Conduct control testing to evaluate process effectiveness, document findings, identify risks or non-compliance, and support remediation with stakeholders.
Conduct periodic meetings/walkthroughs with process owners to ensure any changes to processes are made and controls are properly assessed for design effectiveness
Serve as point of contact for control audits, ensuring timely delivery and alignment with audit expectations.
Support coordination of management responses and remediation plans.
Collaborate with data teams to design, enhance, and maintain control reports and dashboards that support effective testing and monitoring of control execution.
Collaborate with IT and Claims Operations to implement a centralized tool for storing and accessing control evidence, testing results, attestations, and reporting metrics.
Consistently execute assigned tasks and meet performance metrics aligned with organizational OKRs and KPIs.
Obtain, catalogue, manage, and retain internal control evidences in a structured manner, ensuring easy retrieval and effective version control.
Lead and manage assigned projects by coordinating timelines, resources, and stakeholder communications to ensure successful execution and alignment with business objectives.
Ensure timely and clear communication of results to relevant teams and leadership.
Demonstrates a high level of initiative and independence, consistently taking ownership of responsibilities without the need for close supervision.
Trusted to manage tasks effectively and drive progress, including those delegated by leadership.
Must be able to manage multiple concurrent projects with competing priorities, effectively leveraging experience to optimize efficiency.
Flexibility to work outside standard hours may be required during urgent or high-pressure situations.
Use technology tools to automate and streamline work in a fast-paced environment.
Demonstrate curiosity and persistence in learning operational processes by asking questions, exploring workflows, identifying pain points, and validating information through collaboration and documentation.
Strong communication skills with the ability to collaborate across teams-Claims, Finance, Compliance, Internal Audit, and others-to build consensus
Adapt communication and management style to effectively engage diverse, global stakeholders.