AVP, Operations Experience & Execution

Lincoln Financial • Papillion, NE

2d • Remote

About The Position

As the AVP - Operations Experience & Execution, you will provide direction and functional expertise for elevating operational performance, strengthening end‑to-end experience for employees, brokers, employers, and members. You will ensure their assigned business area operates with discipline, insight, and customer‑centric execution.

Requirements

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 10+ Years of service and/or business operations experience directly aligned to the specific duties for this role, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
• Group Protection industry experience.
• Ability to think critically, analyze information, evaluate the implications of a course of action or solution, and to make decisions under pressure.
• Demonstrated strong relationship management skills with internal/external stakeholders with proven ability to develop creative and collaborative approaches.
• Confident, comfortable communicator with strong written and verbal communication skills.

Nice To Haves

• Strong service/operations acumen on customer landscape/experience with the ability to evaluate our operational processes to provide competitive insight and opportunities.
• Experience partnering or working with a PEO.
• Project management, process efficiency and change management skills/experience.

Responsibilities

• Strategic Leadership & Operational Excellence
• Experience Management
• Centralized Operations Governance & Insights
• Customer & Stakeholder Experience
• Performance Management, Quality & Insights
• Talent Leadership & Organizational Development
• Cross‑Functional Partnership & Enterprise Collaboration

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 1,001-5,000 employees