AVP Partnership Success
About The Position
Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: At Ensemble Health Partners, our work is guided by our O.N.E. Purpose — Obsession, New Ideas, and Excellence. We live our core values by putting people first, acting with intention, and creating meaningful impact through innovation, integrity, and inclusivity. Role Summary The AVP, Partnership Success is a senior, client-facing leader responsible for the overall health, performance, and growth of assigned client partnerships. This role serves as the executive bridge between Ensemble and its clients, ensuring operational excellence, strong executive relationships, and measurable value delivery across the revenue cycle. This position is hybrid onsite in Tennessee, requiring regular in‑person collaboration with clients, leaders, and internal teams.
Requirements
- 10+ years of progressive leadership experience in healthcare revenue cycle, client delivery, or partnership management
- Executive‑level client engagement experience
- Strong financial, operational, and strategic leadership skills
- Ability to work hybrid onsite in Tennessee and travel as needed
Nice To Haves
- Outsourced revenue cycle or large‑scale healthcare services experience
- Client integration or transformation leadership
- CRCR, HFMA, or similar credentials
Responsibilities
- Serve as the executive sponsor for assigned client partnerships, owning relationship health, satisfaction, and outcomes.
- Build trusted relationships with C‑suite and senior client leaders, acting as a strategic advisor.
- Lead executive business reviews, performance discussions, and long‑term partnership planning.
- Own accountability for client performance across operational, financial, and quality metrics.
- Partner with internal operations, readiness, and excellence teams to drive consistent execution.
- Identify risks and opportunities; lead corrective action and continuous improvement.
- Support client retention, renewals, and expansion through demonstrated value delivery.
- Partner with sales, integrations, and executive leadership on transitions and expansions.
- Represent the client voice internally to ensure alignment and responsiveness.
- Lead, coach, and develop leaders within the Partnership Success organization.
- Model Ensemble’s core values through people‑first, accountable leadership.
- Foster a culture of excellence, innovation, and ownership.
Benefits
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
