Back Floor Supervisor

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC•Arcadia, CA

15h

About The Position

The Back Floor Supervisor performs a variety of dental assisting duties while promoting a safe and cleanly environment for providing quality dental care. These duties include, but are not limited to, supervising all Non-professional Dental back office employees; assisting the doctors; communicating effectively with patients (or parents if patient is a child); maintaining equipment and inventory; and following standard precautions, OSHA and HIPAA requirements, and dental board auxiliaries’ regulations.

Requirements

Valid RDA Certification/License
Valid CPR and First-Aid certification
Current Radiographic Certification required
Graduation from an accredited Dental Assisting School preferred
Minimum 1 year of recent experience as a DA/RDA preferred
Bilingual: English & Spanish required (if the geographic location of the office does not require the applicant to be bilingual, applicants who only speak English may be considered)
Means to travel from one office to another, required as necessary
Ability to obtain an NPI
Strong written and verbal communication skills
Ability to work with people of all ages (i.e. Children)
Strong interpersonal and relationship skills
Ability to work in a fast paced environment and able to multitask
Ability to maintain outgoing, friendly attitude with patients and coworkers
Ability to work with interruptions and to manage multiple priorities
Ability to work with minimal supervision
Ability to be organized

Responsibilities

Open/close the back office as instructed
Ensure dental office is a safe environment
Supervise the Registered Dental Assistants, Dental Assistants, and Sterilization Assistants
Assist the Office Manager in implementing the Code of Safe Practices and monitoring OSHA and HIPAA compliance
Supervise orientation and training of all new assistants by introducing them to the office, systems, and set‑ups
Monitor and coordinate patient flow between x-ray department, new patients, recall patients, post‑operative check‑ups, specialty patients, hygiene patients, etc.—to increase production
Keep dentists up to date on awaiting patients
Monitor supply utilization to optimize use and minimize cost
Order supplies (including oxygen), check all invoices, and return them to Office Manager on a daily basis. Assure that supplies are not under-stocked or over-stocked, inventory control
Maintain the prosthetic laboratory schedule
Monitor quality control of re-do cases
Review charts on daily basis to determine if everything has been documented and if the patient had all work done for which she/he was scheduled
Ensure that impressions are poured properly, without flaws, and are not left out overnight to dry
Record, in a log book, the date prosthetic cases are sent out, and when they are due back
Pack lab cases and send them out the same day
Check lab cases daily; ensure that patients are rescheduled when cases were expected but not received
Monitor the lunch schedules and breaks of back office staff; and ensure that all posts are covered at all times
Coordinate equipment repairs with Office Manager
Supervise the oiling of handpieces
Ensure that amalgamator is cleaned on a weekly basis
Obtain post‑operative Endo x-rays for dentists prior to dismissing patients
Complete and send in spore tests weekly and ensure the tests pass satisfactorily
Check with dentists to ensure the day is running smoothly
Perform OSHA training for all new employees.
Coordinate OSHA meeting once a month; have employees sign the training log in the Hazard Communication book as needed
Check continuously to ensure that sterilization is being done properly and that all staff know and understand sterilization procedures
Coordinate scheduling with office manager for back office staff
Report patient and staff problems to the office manager
Coordinate with Office Manager to issue warnings for violations of OSHA and HIPAA regulations and Company policy
Monitor the staff to ensure everyone is performing only functions for which they are licensed
Handle complaints from the back office staff and patients, communicate with office manager as needed
Be available for filling in for back office positions when the back is short of staff
Check to make sure rooms, equipment (including chair base), all clinical areas, etc. are cleaned daily
Review back office employees’ licenses and ensure the licenses are current and properly posted
Walk around and listen to make sure patients are being treated nicely by the back office staff and dentists
Call hazardous waste disposal company for pick up when the fixer and developer drum are full and to pick up sharps container if it gets full before the scheduled pick-up date
Assist with x‑rays when necessary
Ask all patients the following questions prior to taking x-rays:
When was your last dental visit?
When was the last time you had x‑rays taken of your mouth?
Where were your last x-rays taken?
Why did you decide to come into the office for an appointment today? What seems to be your biggest complaint?
Ask all female patients the following question: Is there any possibility that you may be pregnant? (If yes, consult with the Doctor. Possible follow‑up may involve placing a double lead apron as a shield.)
Accurately and completely document patient care activities in the chart as directed by the doctor and Company policy
Prepare the patient by placing the shield over her/him
Call the dentist in for proper visual examination and x-ray prescription
Take x-rays as prescribed by the doctor
Develop, mount, and file x-rays
Check each print and make sure the desired quality was achieved—this is necessary to ensure a satisfactory diagnosis
Ensure necessary x‑rays and patient information are in the chart. X‑rays must be mounted and approved by the doctor. Make sure all necessary x‑rays are available for pre-authorization.
Seat patients in an operatory or back in the waiting room upon completion of x-rays (check the operatory to make sure it is clean and disinfected before seating a patient)
Inform the doctor when there is a patient waiting in an operatory
Duplicate x-rays upon request
Be professional and courteous to the patients at ALL times, have a positive attitude and be motivated to work.
Maintain back office counter throughout the day; ensure it is neat and clean
Prepare operatories for various procedures
Prepare trays for various procedures
Ensure that operatories are stocked and cleaned at all times
Check for patients’ signatures on the Health Questionnaire and Informed Consent Form
Assist the dentists during various procedures and rotate with dentists as requested
Pour models for labs
Explain treatment plans to patients as needed
Escort patients to front office area for patient dismissal when treatment is completed, and inform the receptionist when and for what their next visit must be scheduled
Assist with busing, disinfecting operatories and general back office areas, and applying all-wrap in and around operatories where needed
Clean, sterilize, and package dental instruments
Prepare lab cases
Clean and maintain all equipment in accordance with the maintenance guidelines
Turn off all equipment nightly, including the vacuum, compressor, etc.
Clean back office restroom throughout the day
Ensure that hazardous products are properly labeled
Wear protective barriers (face shield mask, gloves, and gown)
Ensure proper sterilization and infection control guidelines are utilized
Comply with rules and regulations of all agencies and regulatory bodies
Comply with safety regulations and universal precaution practices
Comply with Dental Auxiliaries’ Regulations from Dental Board
Comply with all Safety, Emergency, Hazard, OSHA, HIPAA, Sterilization, Clinical, Quality Assurance and Administrative Plans, Policies, Guidelines, Protocol, and Standards
Assist in the scheduling of appointments; reminder appointments to patients; and reschedule appointments, if requested
Assist with patient registration, if requested
Data entry and back up receptionist duties as needed
Assist Office Manager, as needed, with general clerical and back office duties
Attend and participate in staff meetings and team huddles
Participate on committees and special projects as requested
Other duties as assigned by the Office Manager, Regional Manager, and/or Dentists
Ensure all equipment is maintained
Communicate all necessary repairs immediately