Back Office Case Manager

Integrity Marketing Group • Austin, TX

22h

About The Position

Lion Street is adding to our Life Insurance Case Management group. In this position, you will work with our elite affiliate firms and producers to provide case management services for life insurance brokerage activities. This position is responsible for daily activities in case management and works with internal departments including Underwriting, Case Design, and Firm Builders. This position will be a part of Lion Street’s life insurance division, based in Austin, TX.

Requirements

• The ideal candidate must have three to five years experience working as a life insurance case manager, and handling cases.
• Prefer experience with a multi-carrier environment and managing complex cases for independent advisors that work with high net worth individuals.
• Must have the ability to maintain a high level of accuracy, enthusiasm and dependability, and demonstrate a strong interest in providing exceptional customer support.
• Experience working at a major life insurance carrier, life insurance brokerage operation or an independent life insurance practitioner.
• Strong communication and customer service skills
• Willing to take initiative, exhibit creative thinking and take ownership of cases
• Self-starter attitude and strong desire to provide excellent results
• Prior experience with, or quick ability to effectively learn various computer software applications including, Agency Integrator (CRM), PaperClip (Document Management), etc.
• Experience with Microsoft Outlook, Word, Excel, PowerPoint and WebEx

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Efficiently manage the submission of individual life insurance applications to life insurance companies
• Reconcile outstanding pending case requirements and requests for additional information with agents
• Advocate and negotiate with life insurance carriers on informal and formal offers
• Set proper expectations with life insurance agents, regional sales managers and others regarding pending case requirements, timelines, etc.
• Ability to review and identify abnormal answers or findings on Basic Underwriting/NB items: Exams, MVR, applications, questionnaires
• Communicate via email and phone to agents in conjunction with supporting their various case
• Utilize web-based document management system to organize, manage and transmit documents
• Utilize web-based agency management system for case activity management, tasks, memos, etc.
• Generate status reports for management, agents and others as needed
• Have a sense of urgency without losing attention to detail, and the ability to multi-task

Benefits

• Competitive compensation package (annual bonus eligibility)
• Medical, dental, vision and life insurance
• STD/LTD
• Paid Time Off
• Safe Harbor 401K Plan
• Located in downtown, we offer a gym discount, provide commuter allowance, and a great view of Austin
• Company provides snacks, assorted beverages and a stand-up desk workstation
• We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level