Background Investigator

Werner Enterprises • Omaha, NE

1d

About The Position

Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.

Requirements

• Administrative Judgment and Compliance Knowledge: Skilled in independently evaluating and interpreting applicant data in alignment with complex regulatory standards, exercising sound judgment on eligibility and compliance.
• Technical Proficiency: Skilled in operating standard office equipment (PC, fax machine, copier, zoom phone) and highly proficient in Windows and Microsoft office, including accurate and efficient data entry.
• Strong Organizational and Analytical Skills: Exceptional attention to detail and organizational abilities, ensuring the accuracy and security of sensitive information in a high-volume, fast-paced environment.
• Effective Communication and Problem Solving: Clear, professional written and verbal communication skills for resolving file issues and coordinating with applicants, with a demonstrated ability to solve complex issues promptly.
• Multitasking and Time Management: Ability to manage multiple tasks simultaneously while maintaining accuracy and compliance under deadlines.
• High school diploma required; additional education or certifications are preferred.
• Minimum of 1 year of relevant office experience or equivalent.
• Proficiency in PC usage with at least 1 year of hands-on experience.

Responsibilities

• Comprehensive Application and Background Evaluation: Independently conduct thorough reviews of driver applications and consumer reports, verifying employment history, identifying gaps, and documenting verification results.
• Compliance and Driver Eligibility Determination and Decision Making: Conduct compliance and eligibility assessments by evaluating driver applications and verification details, making decisions on additional criminal history and motor vehicle reports as needed; proactively identify and flag applications that do not meet company standards, placing holds on driver files and initiating corrective actions for unmet employment or Tractor Trailer School requirements.
• Professional Communication and Issue Resolution: Maintain effective communication with applicants, previous employers, internal supervisors, and the safety department to resolve file discrepancies promptly, ensuring timely and accurate decision-making.
• File Preparation and Compliance Assurance: Prepare and finalize driver qualification files in line with company compliance standards, following a detailed checklist to ensure accuracy, completeness, and adherence to regulatory and internal requirements.
• Process Improvement and Risk Mitigation: Identify and recommend opportunities for improvement in background verification processes, collaborating with compliance teams to mitigate risks and maintain efficiency.

Benefits

• This position is eligible for benefits, which include medical, dental and vision plans.
• We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED