Baggage Coordinator
About The Position
About Sun Country Airlines We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places. Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Baggage Coordinator you’ll enjoy these benefits and more : Comprehensive benefit package including dental and vision PPO and high-deductible health plans Health savings accounts (HSA and FSA) Dependent Care Starting day one free standby and discounted travel privileges for employees, family, & friends 401(k) match Paid Time Off Paid holidays Life and AD&D Insurance Employee Assistance Program including counseling for employees and their family Fitness incentive and Stop Smoking Support Baggage Coordinator Overview: Sun Country Airlines is seeking a Baggage Coordinator to be responsible for the full life cycle of lost and/or delayed baggage. These responsibilities include customer service, tracking, and reuniting lost and/or delayed baggage and/or items with their owner.
Requirements
- Previous Customer Service experience
- Demonstrated strong problem-solving abilities
- Ability to be self-motivated and a team player in a fast-paced environment
- Strong communication verbal and written, organization, and problem-solving skills
- Ability to manage multiple tasks while meeting deadlines
- Microsoft office suite and familiarity with airline applications
- Must have the ability to work flexible work hours including availability to work nights, holidays and weekends
- Possess a valid driver's license and a good driving record
Nice To Haves
- Prior airline experience
Responsibilities
- Provide exceptional customer service written and verbally to customers related to lost and/or delay baggage
- Communicate status updates to customers in regard to delayed luggage or claims process
- Process applicable claim forms to ensure lost and/or delayed baggage is properly documented
- Manage lost, delayed, and baggage left on board to resolve claims in a timely manner
- Assess financial vs. service cost in returning delayed baggage/item
- Update tracing and reservations software for awareness for all internal departments, other carriers, and baggage team on customers claim
- Update reports pertaining to lost and/or delayed baggage and/or items
- Appropriately document and track physical inventory, exercising care and privacy
- Provide exceptional customer service when contacting customers to provide status or collect information to resolve claims
- Any other duties assigned by management
Benefits
- Comprehensive benefit package including dental and vision PPO and high-deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
