Bakery/Coffee Shop Team Leader
About The Position
Team Leaders lead by example, training all of our Bakery/Coffee Shop team members on ensuring guest service expectations are consistently achieved on a department-wide basis. Our Bakery/Coffee Shop Department enjoys engaging with guests through prompt fulfillment of customer orders, sharing knowledge about our delicious bakery and coffee offerings, and ensuring our wonderful self-serve areas are clean and well-stocked. We seek outgoing, friendly individuals to help us deliver tasty, fresh bakery and drink items to our guests! MORE ABOUT WHAT YOU’D DO Demonstrate genuine enthusiasm and sincerity; customize approach to meet customer needs and build rapport through individualized service. Anticipate customer needs and questions related to products; actively work to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development). Effectively follow-through with customer item requests, questions, and concerns. Completes Bakery/Coffee Shop weekly team member work schedule. Maintain high-quality standards in product management and presentation. Planning and executing Bakery/Coffee Shop merchandising, displays and pricing. Ensure effective ordering of all products for the Bakery/Coffee Shop Department. Establish sales, gross profit, labor and supply budgets for the Bakery/Coffee Shop. Lead and readily participate in product promotions and focuses. Conduct quarterly physical inventories and practice inventory control. Train all Bakery/Coffee Shop Department team members and provide performance feedback and coaching.
Requirements
- High level of self-motivation and initiative
- Able to problem solve
- Proven success working in a diverse team environment
- Demonstrated ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines
- Excellent time management and organizational skills
- Exceptional guest service
- Strong interpersonal and oral communication skills
- Strong leadership skills
- Comprehensive product information, creative merchandising and display skills
- Knowledge of food safety, HACCP/Department of Health guidelines
- Valid Washington State Food Workers Card to begin work
Nice To Haves
- Two years of supervisory experience
- Proven success as a team leader and member
Responsibilities
- Training all Bakery/Coffee Shop team members
- Ensuring guest service expectations are consistently achieved
- Prompt fulfillment of customer orders
- Sharing knowledge about our delicious bakery and coffee offerings
- Ensuring our wonderful self-serve areas are clean and well-stocked
- Completes Bakery/Coffee Shop weekly team member work schedule
- Maintain high-quality standards in product management and presentation
- Planning and executing Bakery/Coffee Shop merchandising, displays and pricing
- Ensure effective ordering of all products for the Bakery/Coffee Shop Department
- Establish sales, gross profit, labor and supply budgets for the Bakery/Coffee Shop
- Lead and readily participate in product promotions and focuses
- Conduct quarterly physical inventories and practice inventory control
- Train all Bakery/Coffee Shop Department team members and provide performance feedback and coaching
Benefits
- Competitive pay
- 20% team member discount
- Medical, dental, vision insurance (very low cost to team members)
- Health savings accounts (subject to qualified medical plans)
- Flexible spending arrangements (subject to qualified medical plans)
- Company-funded disability and life insurance
- Employee Assistance Program available to all team members
- Retirement plans available to all team members
- Paid vacation, personal, and holiday time off
- Sick/safe leave provided consistent with local and state requirements
- Reduced cost ORCA Card program for King County team members
- Education support
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
