Bakery Lead

Hansen's IGA Market•Neillsville, WI

About The Position

The Bakery Manager at Hansen’s IGA Market is responsible for overseeing the Bakery Department, ensuring high-quality production, exceptional customer service, and effective team management. This role involves modeling the company's culture, meeting departmental goals, and maintaining a clean and organized environment. The Bakery Manager plays a critical role in leading the team, managing inventory, and ensuring customer satisfaction in a fast-paced grocery setting.

Requirements

Must be a minimum of 18 years of age due to required operation of Bakery equipment.
Previous bakery and management experience required.
Ability to successfully lead, coach, train, develop and motivate a team.
Ability to provide clear direction and delegate responsibilities to a team after determining department needs.
Strong understanding of department financials and the ability to manage budgets to meet financial goals.
Ability to quickly adapt to changing conditions, priorities and circumstances.
Ability to maintain composure, meet deadlines and work effectively under pressure.
Ability to work effectively in a fast-paced environment.
Excellent communication, organizational and planning skills.
Ability to make independent decisions regarding department needs and priorities.
Strong verbal and written communication skills.
Strong sense of team - ability to anticipate the needs of the team.
Strong sense of urgency, time management prioritization and multitasking skills.
Strong computer skills, working knowledge in Microsoft Office product suite and Google Products.
Excellent attention to detail.
Excellent problem-solving and conflict resolution skills.
Exceptional customer service skills.
Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts.
Ability to stand, walk, lift, bend, push/pull for extended periods of time.
Ability to lift to 50 pounds.

Responsibilities

Serve customers in the Bakery Department while modeling Hansen’s IGA Market culture and providing best in class customer service.
Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints.
Manage all areas of the Bakery Department, consistently leading by example and applying effective management techniques.
Oversee weekly production scheduled for the Bakery Department.
Develop daily production lists to establish department priorities and ensure department needs are met.
Ensure that the Bakery Department is always full and fresh with the best quality bakery products.
Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized.
Maintain and update weekly reports (purchasing, sanitation and inventory).
Order inventory based on reports (shrink, overage, expired, etc.).
Oversee, manage and train associates; including coaching, performance improvement, recognition, 1:1 meetings and feedback.
Create and maintain schedule, including schedule changes and time-off requests.
Create attractive Bakery Department displays and end caps based on specific sales for the week.
Communicate with Store Director/Assistant Store Director regarding department conditions, associate relations, department hiring needs, and other concerns as needed.
Achieve budgeted financial goals and ensure profitability through tracking of costs/sales and execution of marketing plans, product promotions, and cost control techniques.
Attend store-level management meetings.
Assist with cake decorating, baking, bakery production and counter duties as needed.
Take and fulfill bakery orders via phone and in person.
Participate in additional training and leadership activities as directed.
Assist with store promotional sales events as needed.
Maintain a clean and safe work environment by enforcing and following all safety/sanitation regulations and procedures.
Assist with all other Bakery Department duties as needed.