Bank Operations Specialist

TEKsystems•Brea, CA

16h•$25 - $30•Onsite

About The Position

Perform a wide range of back‑office operations supporting branches and internal departments, including ACH processing, returns, adjustments, encoding errors, and controlled account activity. Handle daily account and transaction operations such as official check balancing, lockbox deposits, large item reviews ($5,000+), non-posted item reporting, and cash vault reconciliation. Conduct IRS backup withholding, year‑end tax reporting, dormant account management, escheatment, and ensure compliance with federal and state regulations. Process stop payments, Treasury rate inputs, armored courier setups, GL certifications, and customer telephone transfers. Support Online Banking and Cash Management Services, resolve customer inquiries, and troubleshoot operational issues. Respond to levies, subpoenas, chargebacks, credit ratings/VODs, and manage complaints in a professional, timely manner. Maintain accurate file maintenance, account updates, name changes, and IRA account processing while ensuring strict confidentiality.

Requirements

ACH
check processing
Strong analytical skills with the ability to identify discrepancies and resolve issues quickly.
Advanced time‑management and organizational abilities to prioritize tasks under tight deadlines.
Demonstrated ability to work both independently and collaboratively across departments.
Strong customer service mindset with the ability to communicate professionally over phone and email.
Adaptability to changing business needs, regulatory updates, system enhancements, and evolving department workflows.
High integrity with the ability to maintain confidentiality of sensitive customer and financial data.
Working knowledge of banking regulations, central operations procedures, and general compliance standards.

Responsibilities

Perform a wide range of back‑office operations supporting branches and internal departments, including ACH processing, returns, adjustments, encoding errors, and controlled account activity.
Handle daily account and transaction operations such as official check balancing, lockbox deposits, large item reviews ($5,000+), non-posted item reporting, and cash vault reconciliation.
Conduct IRS backup withholding, year‑end tax reporting, dormant account management, escheatment, and ensure compliance with federal and state regulations.
Process stop payments, Treasury rate inputs, armored courier setups, GL certifications, and customer telephone transfers.
Support Online Banking and Cash Management Services, resolve customer inquiries, and troubleshoot operational issues.
Respond to levies, subpoenas, chargebacks, credit ratings/VODs, and manage complaints in a professional, timely manner.
Maintain accurate file maintenance, account updates, name changes, and IRA account processing while ensuring strict confidentiality.