Bank Teller - Shrewsbury

First Bank • Webster Groves, MO

12h

About The Position

This position, Banking Specialist I, may be called by many other names: Teller,
Client Service Representative, Member Services, etc. At First Bank, we choose to
call you a -specialist- because that is what you are! You are the front line or
first point of contact providing client service for our clients, and you
specialize in the products and services that help our clients meet their current
and future financial needs.

WHAT YOU WILL BE DOING

Supporting our Bank-s culture and client-friendly environment by greeting
clients with a courteous and friendly demeanor, including greeting clients by
name when possible.
Ensuring continued relationships with our clients by processing client
transactions such as deposits, withdrawals, payments, check cashing, etc.
courteously, accurately and as expeditiously as possible.
Expanding the use of alternative delivery systems by explaining the merits of
other systems such as Online Banking System, Online Bill Pay, ATM network,
Debit Card, and Client Contact Center.
Protecting the interests of the Bank and our clients by following all
security, regulatory and audit procedures, including daily balancing of
individual teller drawers, ATM, and vault, if needed. Maintaining of proper
dual control and appropriate holds. Accurately balancing assigned cash drawer
on a daily basis. Immediately reporting out of balance conditions to branch
management.
Furthering personal development by actively seeking out and maintaining basic
product knowledge of all Bank products. This may be obtained through training
courses, branch meetings, corporate communications, etc.
Contributing to the Bank-s success by identifying sales opportunities and
referring clients to the appropriate area. Working towards achievement of
branch and individual sales and referral goals.
Driving branch profitability and client satisfaction by getting to know
clients and encouraging their consideration of other Bank products where they
may benefit the clients- needs. (In-Store) Should cultivate relationship with
retail store associates.

Requirements

• High school diploma or GED is required.
• Accuracy and Attention to Detail: Ability to process information and transactions with high levels of accuracy.
• Addressing Client Needs: Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.
• Digital Awareness: Shares, shows, and supports clients on a variety of technological digital and online tools and resources, allowing them to explore solutions to achieve their financial goals and well-being.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Critical Thinking: Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent situations.
• Managing Multiple Priorities: Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply this knowledge appropriately to diverse situations.

Nice To Haves

• At least six months of relevant work experience preferred; prior banking experience is strongly preferred.

Responsibilities

• Supporting our Bank-s culture and client-friendly environment by greeting clients with a courteous and friendly demeanor, including greeting clients by name when possible.
• Ensuring continued relationships with our clients by processing client transactions such as deposits, withdrawals, payments, check cashing, etc. courteously, accurately and as expeditiously as possible.
• Expanding the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, and Client Contact Center.
• Protecting the interests of the Bank and our clients by following all security, regulatory and audit procedures, including daily balancing of individual teller drawers, ATM, and vault, if needed. Maintaining of proper dual control and appropriate holds. Accurately balancing assigned cash drawer on a daily basis. Immediately reporting out of balance conditions to branch management.
• Furthering personal development by actively seeking out and maintaining basic product knowledge of all Bank products. This may be obtained through training courses, branch meetings, corporate communications, etc.
• Contributing to the Bank-s success by identifying sales opportunities and referring clients to the appropriate area. Working towards achievement of branch and individual sales and referral goals.
• Driving branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the clients- needs. (In-Store) Should cultivate relationship with retail store associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED