TX Banking Center Manager - Champions

MidFirst Bank • Houston, TX

2d

About The Position

Banking Center Managers lead a team of sales and service professionals to meet and exceed sales goals and service customers. This position is also responsible for managing the daily operations of a medium to large banking center and supervision of typically four or more associates. Your duties will include, but are not limited to: - Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services - Assist clients with concerns or questions concerning their accounts. Explain service charges, statement problems, product features, etc. - Generate sales leads through community outreach activities and develop business partners, while building internal relationships - Create workforce stability by cultivating an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same - Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service - Ensure completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates - Ensure that security measures are adhered to regarding opening and closing procedures within the bank - Represent oneself and the bank in a positive, courteous, friendly, and professional manner Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations. MidFirst Banking Center Hours of Operation: Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. Candidates must be available to work weekend hours.

Requirements

• A minimum of three years recent retail banking experience leading, managing, motivating, and developing a team, including sales associates, to meet and exceed assigned goals within a goal and/or commission-based environment
• Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner
• Proven ability to proactively and effectively participate in a sales program, as well as meeting or exceeding expectations for the sales and referral activities established for this position
• Availability to work weekends and/or extended hours as required to support the banking center
• Excellent client service skills, including interpersonal and communication skills
• Excellent organizational skills
• Proficiency in all Microsoft applications (Word, Outlook, Excel etc.)
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense

Nice To Haves

• Extensive knowledge and familiarity of banking products and services
• Bilingual (fluent verbal and written English/Spanish) skills

Responsibilities

• Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services
• Assist clients with concerns or questions concerning their accounts. Explain service charges, statement problems, product features, etc.
• Generate sales leads through community outreach activities and develop business partners, while building internal relationships
• Create workforce stability by cultivating an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
• Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service
• Ensure completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates
• Ensure that security measures are adhered to regarding opening and closing procedures within the bank
• Represent oneself and the bank in a positive, courteous, friendly, and professional manner
• coaching
• counseling
• scheduling
• training
• approving transactions
• coordinating job duties
• reviewing time cards
• preparing and conducting performance evaluations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed