Bankruptcy Coordinator

Credit Acceptance • London, MI

2d • $19 - $23 • Remote

About The Position

This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member. Maximize revenue and minimize losses through a series of actions compliant with the federal bankruptcy code. Work assigned route of accounts in compliance with department policies and processes. Protect the interests of Credit Acceptance on accounts where the customer has filed for Chapter 7 or 13 bankruptcy. Ensure maximum revenues are generated by thoroughly reviewing proposed plan terms and the timely initiation of follow-up actions. Maintain a strong partnership with a network of external Bankruptcy attorneys to achieve this result. Support additional customer and external attorney requests.

Requirements

• High School Diploma or GED.
• Previous customer service and/or collection experience in a call center environment.
• Able to multitask, be organized and capable of meeting all deadlines.
• Remain positive, professional, determined, calm and focused when faced with challenging situations.
• Be a quick thinker, with an ability to understand and interpret information promptly and effectively.
• Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment.

Nice To Haves

• Bachelor’s degree.
• Minimum of two years of legal experience interacting with third parties.
• Demonstrated automotive bankruptcy knowledge.
• Understanding of Bankruptcy laws and processes and consequences of non-compliance.
• Chapter 7 and 13 specific bankruptcy knowledge.

Responsibilities

• Account Management: Use Chapter 7 and 13 Bankruptcy policies and processes to manage accounts.
• Manage a route of accounts through the bankruptcy life cycle making sure review dates are kept current and exceptions are handled timely and appropriately.
• Evaluate Chapter 7 filings and determine if the debtor requests and qualifies for a reaffirmation and follow-up accordingly.
• Evaluate Chapter 13 bankruptcy plans ensuring Credit Acceptance is appropriately secured.
• Use 3rd party websites to gather information regarding the status of a bankruptcy.
• Timely submit Proof of Claims on Chapter 7 filings that are asset cases and on all Chapter 13 filings.
• Negotiate with debtors’ attorneys to improve Credit Acceptance's position in a bankruptcy plan.
• Cost effectively assign accounts to local counsel to maximize the Company's revenue.
• Follow-up on account exceptions.
• Call Management: Answer all inbound calls with a focus on providing professional customer service to all callers.
• Follow through on commitments made and follow through on required resolutions.
• Make outbound calls to attorneys and trustees.
• Adhere to Policies/Processes: Follow federal bankruptcy code.
• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
• Flexible work options including work from home, on site and hybrid positions
• Company provided technology packages for all Team Members
• An atmosphere that is collaborative, challenging, and filled with forward thinking Team Members
• Extensive growth opportunities as demonstrated by our track record of promoting internally
• Ongoing business training and career development opportunities
• Competitive market-based salary with bonus compensation, quarterly profit sharing and annual merit bonuses
• Generous PTO and holidays that include 28.5 total days during first full year of employment
• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED