Banquet Captain (Casual)

AccorHotel • Wailea-Makena, HI

2d • $18

About The Position

Engaging service, delicious cuisine and distinctive surroundings make every special event a truly memorable affair. Showcase your service and organization strengths as Banquet Captain, where your attention to detail, safety and quality will help “set the stage” for a successful group function.

Requirements

• Must be able to speak, read, write and understand the English language
• Requires good communication skills, both verbal and written
• Must be able to read and write to facilitate the communication process
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
• Must possess basic computational ability
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
• Must have extensive beverage knowledge (wines, liquor, beer and classic cocktails)
• Must be able to multi-task, be organized and be detail-oriented in a fast paced, high volume environment
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments
• Must possess superior guest service skills be a strong team player
• Maintain a professional working environment and attitude
• High School diploma (or equivalent) and/or vocational training
• Minimum of two (2) years of Banquet experience in a high volume operation
• TB Clearance required
• Maui County Liquor card required
• Food Safety Certification or ServSafe Certification required
• All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Nice To Haves

• Previous experience in luxury hotel environment desirable

Responsibilities

• Oversee the set-up and breakdown of function rooms
• Check service stations for necessary equipment and set up: food, beverages, ice, dishes, and utensils; replenish as needed
• Provide any service required by the guests on the banquet floor
• Provide support for banquet servers during events
• Ensure that overall cleanliness and maintenance of our banquet venues exceeds expectations
• Assist guest regarding menu items in an informative and helpful way
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Act as a liaison between the Kitchen and the floor.
• Assume responsibility of the function in the absence of the Banquet Manager.
• Assist with Payroll and Scheduling responsibilities as assigned.
• Effectively manage, lead and supervise the banquet team.
• Ensure the delivery of excellent service by maintaining high staff morale and team spirit.
• Motivate, lead, coach and monitor the performance of the Banquet team members.
• Assist Banquet Manager with performance reviews for Banquet team members as assigned.
• Clear and reset tables in a timely manner while adhering to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Maintain proper usage of cleaning supplies and equipment; report any malfunctioning equipment
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Benefits

• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED