BANQUET CAPTAIN
About The Position
The Banquet Captain will ensure that members and guests have a pleasant and memorable experience at member-sponsored private events and that expectations of member-hosts are met. Under the supervision of the Banquet Manager, he or she will oversee and monitor all aspects of assigned events including set-up, service and breakdown. The Banquet Captain will assist in the scheduling, supervision and training of staff and oversee temporary staff to ensure Club standards for performance and safety are consistently met. He or she will coordinate food service between the kitchen and servers and respond to server requests for help with any issues they cannot handle themselves. Calm under pressure, the Banquet Captain will display a true customer service orientation, be able to respond effectively to anything that comes up during service and know when to escalate to the next level of management.
Requirements
- At least 3 years of previous experience in a similar luxury environment, including at least one year as a supervisor, manager or lead
- Knowledge of and experience with food and beverage industry standards and best practices; strong knowledge of wine a plus
- High school graduate level education
- Enthusiasm, a service-first mindset, and a passion for the hospitality and service industry
- A 5-star attitude and warm-friendly personality
- A strong work ethic and team player abilities; able to shift priorities quickly and respond to changing circumstances effectively
- Strong verbal and written English-language communication skills; able to communicate effectively and professionally with all stakeholders; bi-lingual Spanish preferred
- Able to supervise effectively; to motivate and inspire team members to work to their maximum potential and resolve problems quickly and effectively
- Good computer skills including Microsoft Word, Excel, email and POS. Able to learn new programs and applications quickly and easily
- Organized and proactive, able to effectively organize paper and electronic files as well as storage for physical objects
- Punctual and reliable with exceptional personal presentation
- Lift up to 20 lbs.
Nice To Haves
- Knowledge of and experience with food and beverage industry standards and best practices; strong knowledge of wine a plus
- Strong verbal and written English-language communication skills; able to communicate effectively and professionally with all stakeholders; bi-lingual Spanish preferred
Responsibilities
- Oversee and monitor all aspects of assigned events including set-up, service and breakdown.
- Assist in the scheduling, supervision and training of staff and oversee temporary staff to ensure Club standards for performance and safety are consistently met.
- Coordinate food service between the kitchen and servers
- Respond to server requests for help with any issues they cannot handle themselves.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
