Banquet Captain

CLIFF CASTLE CASINO HOTEL • Camp Verde, AZ

2d • $18

About The Position

Responsible to plan, direct, and oversee banquet operations, including event set-up, service, and breakdown of event.

Requirements

• 2 years’ experience in banquets, food or beverage service, or related field, required.
• Must possess knowledge of food safety, alcohol service, and guest service.
• Must have excellent communication (written and verbal) skills.
• Must be proficient in Microsoft software products and be able to operate electronic and manual point-of-sale transactions.
• Must be able to operate and set-up audio-visual equipment and other electronic systems.
• Must be able to multitask in fast-paced situations while maintaining professional composure.
• Must be able to communicate and interact with guests, fellow team members, and management in a professional and courteous manner.
• Must have or valid obtain Food Handlers certification upon hire.
• Must have or valid obtain Title 4 certification upon hire.
• Must be 18+ years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment.
• Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.

Nice To Haves

• Previous experience in a 4-diamond resort (or higher), preferred.
• Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
• Preferred Education: HS DIPLOMA

Responsibilities

• Oversee all banquet service operations and ensure all banquet service details are executed to standard and according to Banquet Event Orders (BEOs), including event start and end times.
• Adjust schedules as needed and relay that information to the appropriate personnel.
• Review and analyze BEOs at the beginning of each shift to ensure rooms are set as contracted.
• Follow up contact with the Guest to make any last-minute adjustments.
• Confirm and set up A/V or other specially requested equipment for the event.
• Supervise performance of the banquet service Team Members.
• Provides leadership, direction, and assistance to Team Members as needed.
• Collaborate with appropriate people in Sales, Hotel, Marketing, and Food & Beverage to ensure events are set-up and run to specifications and quality service is provided.
• Manage labor costs and quality control of banquet services.
• Be an active liaison between guests and other departments to ensure outstanding Guest service while maintaining CCCH and Department policies and procedures.
• Maintain all equipment and facilities in an organized, clean, and safe manner.
• Communicate requests, problems, and concerns from Guests to department leadership.
• Attend BEO meetings, department/CCCH training and meetings, and conduct pre-shift meetings at the start of each shift.
• Perform monthly inventories and order supplies, as needed.
• Partner with other departments to coordinate, schedule, and perform transportation of supplies and equipment, as needed, throughout the property.
• Complete administrative tasks assigned.
• Actively participate in recruiting, training & development, coaching, and retaining all Banquet staff.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed