Banquet Captain - The Little Nell - Summer

Aspen Skiing Company•Aspen, CO

17h•$18 - $18•Onsite

About The Position

The Banquet Captain supervises and assists in the service of banquet functions. Serve guests in a friendly, professional manner according to Food and Beverage and operational standards. This position reports to the Banquet Manager.

Requirements

High School Diploma or equivalent required
Three years in food and beverage service preferred
Serve Safe Certification preferred
Proficient knowledge of industry trends and best practices
Detailed knowledge of internal processes, workflows, and decision-making protocols
Proficient knowledge in company policies and procedures
Skills in leading a team, providing direction, and motivating employees to reach their goals
Ability to mediate and resolve conflicts effectively to maintain team cohesion
Proficiency in planning, managing, and executing projects within scope and deadlines
Ability to prioritize tasks and manage time effectively
Previous experience with computer programs such as Microsoft Office or POS systems preferred
Ability to notice and address small discrepancies in work or customer feedback
Ability to make informed decisions quickly, considering both short-term and long-term impacts
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality
Ability to complete tasks and projects delegated by supervisor and assist other departments as business volumes and staff levels demand
Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Responsibilities

Oversee the set-up of functions including checking of the physical layout of the room, providing the servers with the proper set-up information and posts updated function sheets in the banquet kitchen
Conduct pre-service meetings with staff and delegate duties to banquet servers and bartenders during set-up and break down of events
Attend monthly department meetings and weekly banquet event order (BEO) meetings to review BEO’s
Properly close all banquet checks and complete the captain’s logbook at the completion of the function
Report all incidents to the Banquet Manager
Oversee the service of the function to ensure the success of the function and staff adherence to all service
Meet individual group/event contacts and make him/herself accessible to the contact for any need that may arise
Oversee the breakdown of all events and ensure the proper removal and storage of company linen, props and specialty china
Prepare and post daily assignments for servers including specific times for set-up completion and start of service for each event
Ensure the proper care, security and maintenance of company equipment through proper supervision of service personnel
Prepare daily payroll statistical reports
Other duties as assigned