Banquet Setup Manager - Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

2d•Onsite

About The Position

The Banquet Setup Manager is a key leader in delivering exceptional, luxury-level event experiences within a 24-hour resort environment. This role is responsible for overseeing all banquet setup and breakdown operations while managing a large, multi-shift team. The Banquet Setup Manager ensures every event space meets the resort’s standards of elegance, accuracy, and operational excellence, while supporting seamless execution across meetings, weddings, and special events.

Requirements

High School Diploma or equivalent.
Minimum of 2 years of banquet setup or management experience in a luxury hotel, resort, or upscale event venue.
Proven experience managing large teams in a high-volume environment.
Strong knowledge of Banquet Event Orders (BEOs), floor plans, and room configurations.
Exceptional attention to detail with a strong eye for presentation.
Excellent communication, leadership, and organizational skills.
Valid Food Handler’s Card (or ability to obtain within required timeframe).
Valid Title 4 Liquor Certification (or ability to obtain within required timeframe).

Responsibilities

Manage and lead a banquet setup team of 20+ team members operating across three shifts.
Schedule, direct, and supervise all banquet setup and breakdown activities.
Execute event spaces precisely according to BEOs, diagrams, and luxury presentation standards, conducting detailed pre-shift inspections and post-shift breakdown reviews.
Conduct weekly event space walks reporting damage, cleanliness, and repairs, to the appropriate departs for maintaining a luxury standard of operation.
Attend and actively participate in all required operational, departmental, and leadership meetings.
Coordinate closely with Catering, Banquet Operations, Culinary, Audio-Visual, Engineering, and housekeeping teams.
Ensure compliance with all safety, sanitation, food handling, and liquor service regulations.
Maintain inventory, organization, and condition of banquet equipment, furnishings, and storage areas.
Train, coach, and develop setup team members with a focus on professionalism, efficiency, and accountability.
Anticipate and respond to last-minute changes while maintaining a calm, guest-focused presence.
Serve as a visible leader on the floor, ensuring event flow, team alignment, and guest satisfaction.
Uphold Hilton and Pyramid standards for service, communication, and teamwork across all departments.
Hire, train, mentor, and develop your team, ensuring they are fully equipped to support sales efforts, administrative tasks, and guest communication.