About the position
As a Bar Helper, you play a crucial role in creating an entertainment environment for all our guests. Your courteous, friendly, and prompt beverage service is a key part of their experience. Additionally, your responsibility to keep the bars and self-service station clean and stocked at all times is vital to maintaining our high standards.
Responsibilities
- Provide fast, friendly, professional beverage service to casino guests and coworkers
- Provide fast service to all guests by keeping service times under twenty minutes
- Provide friendly service to all guests by maintaining an upbeat personality and build relationships by learning guests’ names and beverage preferences
- Provide professional service to guests by learning and communicating information about the beverage menu, pricing, Harrah’s facilities, services, promotions, and Caesars Rewards
- Prepare garnishes (lemon and lime wedges and wheel, Bloody Mary garnishes, olives, etc.), and label and date containers
- Complete daily inventories for Smart Bar, cages, and coolers, assist the Bartenders with opening and closing inventories, ensure adherence to department par levels, and restock as needed
- Clean the bar areas, including, but not limited to, mats, floors, sinks, drains, and other bar appliances in accordance with established health and safety guidelines, and complete daily, weekly, and monthly cleaning and maintenance checklists
- Move and tap kegs by adhering to the training received
- Monitor guest consumption of alcohol and intervene as needed according to guidelines
- Follow the guidelines and liquor laws as defined by the EBCI Tribal ABC Commission and NC ABC Commission and adhere to all regulatory, departmental, and company policies and procedures in an ethical manner
- Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
Requirements
- A high school diploma or GED is preferred
- Six months of prior guest service experience is preferred
- Alcohol safety certification is required (The department will offer training. Must be certified within thirty days of the hire date)
- Excellent guest service, interpersonal, and communication skills are required
- Willing to learn and be adaptable, with keen attention to detail and a professional appearance
