Barista / Cashier - Paradies Lagardère - Berkshire Farms Market A

Paradies Lagardère•Boston, MA

About The Position

The Barista is responsible for creating an amazing experience by interacting with guests and preparing and serving tea, coffee, and expresso drinks. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. In joining our team, you always commit to supporting this mission by demonstrating our service standards and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

Requirements

High School diploma or GED is required.
Customer service focused and solution oriented.
Ability to take direction and collaborate in a team environment.
Ability to work in a high energy and demanding environment.
Knowledge of math to figure cost, make change, and cash handling procedures.
Effective communication skills and the ability to work independently as well as with other team members.
Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
Ability to work various shifts in a 7/365 team-oriented environment.
Excellent customer service skills and an ability to communicate effectively, in English.
Strong self-motivation, leadership, and organizational skills.
Positive interpersonal skills.
Self-starter able to prioritize and handle various tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Proficiency required in reading, writing and mathematics, in English.
Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
Standing for long periods of time and the ability to work in an environment with varying temperatures.

Nice To Haves

Food and Beverage experience is preferred but not required.
ServSafe Certification or equivalent, preferred.

Responsibilities

Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept.
Operate coffee making equipment. Dismantling and cleaning machinery, as needed.
Prepare and present beverages according to established recipe and presentation standards.
Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
Handles money, processes credit and debit card, makes change, while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
Knowledgeable and enthusiastic about the restaurant's menu and products.
Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Assist with new team member training by positively reinforcing successful performance and helping as needed.
Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
Maintain a clean organized work environment that is free of safety hazards including trash, sweeping, mopping, and dishes.
Receive positive Secret Shopper scores.
Ask correct SMG related questions for positive comments.
Be compliant with all local, state, federal laws and regulation including those relating to food safety.
Other duties as assigned.