ESSENTIAL FUNCTIONS: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service. Strong preparation skills – including but not limited to setting up workspace for shift, following health regulations & best practices, stocking specialty items, working with culinary teams to maintain the food inventory, including but not limited to cakes & pastries. Responsible for securing & protecting assets of the company, including but not limited to beer, wine, food & specialty retail items. Knowledge of POS – point of sales - & usage. Obtains & maintains RAMP certification through the state of PA, following state regulations regarding responsible alcohol service. Adheres to cash handling & SOPs for tender transactions. Assists with EOM inventory, alongside leadership. Crafting espresso beverages & executing other beverage requests Creating a genuine experience for dining & beverage service, following all SOPs & SOS, resort standards & guest expectations. Begin a Meaningful Career at Nemacolin At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning. A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity. Bring your passion. Grow your career. Create Real Life Magic . About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.
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Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees