Barista - The Ritz-Carlton
About The Position
Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests can explore the best of the city — from shopping along Michigan Avenue to viewing renowned works at the Art Institute. Yet for many, their day begins not with sightseeing, but with a perfectly crafted cup of coffee. As a Barista, you are both artisan and host. With precision, warmth, and attention to detail, you create elevated coffee experiences that energize mornings, fuel meetings, and invite moments of connection. From expertly pulled espresso to thoughtfully presented specialty beverages, your craft reflects the same commitment to excellence found throughout our hotel. Every interaction is an opportunity to anticipate needs, personalize service, and transform a simple ritual into a memorable experience. Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world’s finest luxury brand. In a diverse environment where individual aspirations are supported and quality of life is enhanced, you will be inspired to take pride in your artistry, collaborate with your team, and bring exceptional moments to life for our guests and each other — one cup at a time. The Barista is the foundation of the café. The Barista is responsible for honoring each and every customer by providing excellent customer service and a high-quality product. The Barista is a true professional that displays a positive attitude at all times to ensure the return of our customers who are the reason for our business.
Requirements
- High school education or equivalent experience.
- Previous experience in a customer service role strongly preferred.
- Must have excellent customer service skills.
- Must be able to hear timers and coordinate with other baristas.
- Must be able to check food quality and read production charts/recipes.
- Ability to interact with guests in a positive, hospitable manner.
- Must be able to use the cash register/collect money with accuracy.
- Ability to work independently and prioritize tasks.
- Ability to read, write, and communicate in English.
- Position regularly involves lifting product cases weighing up to 70 lbs.
- Pushing and pulling carts is required. Regular bending to lift items and supplies. No kneeling.
- Mobility - regularly moves all around the coffee shop. Continuous standing
- Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
Responsibilities
- Develops enthusiastically satisfied customers all of the time.
- Provides quality beverages consistently for all customers
- Maintains Quality store operations
- Contributes to store profitability
- Takes responsibility to learn all aspects of the barista position
Benefits
- Medical, dental, & vision insurance
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
