Bartender (Seasonal)

Sonesta Resort Hilton Head Island, SC•Hilton Head Island, SC

About The Position

The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel. The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency and service.

Requirements

Basic reading, writing, and math skills.
Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments.
Formal bartending training preferred.
Must meet state legal age requirements.
Must speak fluent English.
Carrying or lifting up to 50 pounds
moving about the bar , lounge and kitchen
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with customers and employees.
Reading and writing abilities are utilized often when taking orders, describing cocktail items, completing paperwork, etc.
Basic math skills are frequently utilized when handling cash and credit.
Alcohol awareness certification and /or food service permit or valid health/food handler card as required by local or state government agency.
May be required to work nights, weekends, and/or holidays.

Responsibilities

Greet guests as they approach the bar; promote house drinks and utilize up-selling skills to maximize revenues.
Prepare beverages requested by customers. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant(s) for bar/lounge guests if applicable.
Monitor guest behavior and guest alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snack, etc.). Requisition all necessary supplies.
Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.
Obtain, count and secure bartender’s bank; receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift. Wipe down counters, equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables and other areas as required.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other duties as assigned.