Battery Charger Field Technician

Concentric LLC•Burnsville, MN

About The Position

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com. Job Summary The Field Technician, Motive Power, is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position reports to the Regional Service Manager and does not have any direct reports. Key Job Responsibilities: Perform routine preventative maintenance. Troubleshoot battery and charger systems. Perform repairs at customer locations and Concentric shops. Respond to client needs in a timely manner, while applying great customer service behaviors. Complete all work orders and customer facing documentation while adhering to Concentric SOP expectations. Work safely and follow all safety requirements. Work independently or with a team in a professional manner. Other duties as assigned by supervisor. Key Performance Measurements: A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution. Exercises a high degree of time management skill, resulting in greater than 90% time billable to customers. Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information. Other key performance measurements as determined by the direct supervisor.

Requirements

High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience.
working knowledge of basic AC and DC electrical/electronic theory.
Valid driver’s license
Strong communication, problem solving, and analytical skills.
Ability to organize his/her own work and work independently, with limited supervision.
Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
Ability to work collaboratively with other departments toward the greater good of the organization.
Ability to adapt to a fast-changing environment.
Experience in material handling environment is preferred, but not required.
Intermittent travel expected within designated territory, home most nights.
Willingness to work occasional overtime.
Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to driver "Interstate".
Drivers must have a valid driver's license at all times.
Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their employment.
Drivers must follow the DOT's HOS regulations.
Drivers must be able to obtain a CDL to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.

Nice To Haves

Experience in material handling environment is preferred, but not required.

Responsibilities

Perform routine preventative maintenance.
Troubleshoot battery and charger systems.
Perform repairs at customer locations and Concentric shops.
Respond to client needs in a timely manner, while applying great customer service behaviors.
Complete all work orders and customer facing documentation while adhering to Concentric SOP expectations.
Work safely and follow all safety requirements.
Work independently or with a team in a professional manner.
Other duties as assigned by supervisor.

Benefits

Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
Three medical plan options with employer premium contribution that start on day one.
Employee paid dental and vision insurance that starts on day one.
Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
Medical and dependent care Flexible Spending Accounts (FSA) available.
Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
Company 401K plan with 100% match on the first 4% of employee contributions.
8 paid holidays.
Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
We offer employee paid accident, critical illness, and hospital indemnity insurance.
We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
Training and mentoring – Learn from our experts in the industry.
Advancement opportunities.