BDC Administrator/Customer Service Representative

Lithia & Driveway • Fresno, CA

49d • $17 - $20

About The Position

Lithia Hyundai of Fresno BDC Administrator (Customer Service Representative) #1 Hyundai Dealer in Northern California #6 Ranked in the Country for Best Dealership to Work For Are you a motivated, customer-focused professional with a passion for the automotive industry? Do you thrive in a fast-paced environment where every call is an opportunity? If so, we want YOU to join our team!

Requirements

• Strong communication skills and a friendly, professional attitude.
• Ability to multitask and work in a team-oriented environment.
• Basic computer skills and familiarity with CRM software.
• High School graduate or equivalent, 18 years or older required.
• We are a drug-free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

• Previous experience in a BDC/Call Center, or customer service role (Automotive experience, a Plus).

Responsibilities

• Handle inbound and outbound calls, emails, and chats to assist customers with sales inquiries.
• Schedule appointments and follow up with leads to drive showroom traffic.
• Maintain accurate records in our CRM system.
• Provide top-notch customer service while meeting performance goals.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED