BDC Administrator

Lithia & Driveway•Spokane, WA

19d•$17 - $20•Onsite

About The Position

Are you ready to take the wheel in one of the most exciting roles at a high-volume, fast-paced BMW dealership? We’re looking for a driven and experienced BDC Administrator to join our team in Spokane, WA. About the Role: As our Sales Assistant, you’ll be responsible for managing: 400+ internet leads per month 200+ inbound sales calls per month Setting quality appointments and ensuring consistent follow-up with customers You’ll use cutting-edge industry technology and proven processes to maximize every opportunity. This role is key to ensuring a seamless experience for our customers—from their first online inquiry to their visit in-store.

Requirements

Experience managing internet leads and sales calls in automotive sales (required)
Strong organizational skills with the ability to handle high traffic volume
Excellent communication and follow-up abilities
Adept at navigating technology
Leadership mindset with a focus on teamwork and results
A professional, customer-first attitude
Has a desire to grow with us in this automotive industry.
Ability to present information in a clear and professional manner.
Ability to manage one’s own time effectively.
Ability to type efficiently.
Basic & phone computer skills.
High School graduate or equivalent, 18 years or older required.

Responsibilities

The Sales Assistant is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.
Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.