BDC Administrator

Lithia & Driveway•Fort Lauderdale, FL

6d•$18 - $20•Onsite

About The Position

Audi Fort Lauderdale, part of the Lithia & Driveway family, is seeking a Service Business Development Center (BDC) Administrator to support our Service Department and deliver an exceptional customer experience. If you’re organized, customer-focused, and thrive in a fast-paced dealership environment, this is a great opportunity to grow your career with a world-class luxury brand. What’s In It for You? ✔ Supportive, team-oriented work environment ✔ Work with the Audi brand at a premier dealership ✔ Full benefits and long-term career growth with Lithia & Driveway

Requirements

Customer-focused, professional, and detail-oriented
Strong verbal and written communication skills
Previous customer service, call center, or automotive service experience preferred
Bilingual (English/Spanish) is a plus
Comfortable with computers, CRMs, and multitasking
Ability to thrive in a fast-paced service environment
High School graduate or equivalent, 18 years or older required

Nice To Haves

Bilingual (English/Spanish)

Responsibilities

Handle inbound and outbound service calls
Contact customers regarding open recalls, service reminders, no-shows, and cancellations
Respond to service-related internet leads, emails, and missed calls
Route calls to the appropriate service advisor or department
Review dashboards for our AI platform and assist with follow-up activity
Check vehicles in and out to customers
Verify insurance and driver’s licenses
Review and explain loaner vehicle guidelines (fuel, tolls, etc.)
Remove and return loaner vehicles to the fleet following Audi Loaner Policy
Review service schedules, including cash and extended warranty services
Communicate with service advisors and update notes related to payment status