BDC Manager 111

TIMBROOK AUTOMOTIVE INC•Chambersburg, PA

About The Position

We are looking for an experienced and driven BDC Manager to lead our Business Development Center at our Chambersburg Hyundai dealership. This is a fantastic opportunity for a highly organized, goal-oriented leader with a strong understanding of customer service, lead management, and team development. Key Responsibilities Manage day-to-day operations of the BDC department Supervise, train, and motivate a team of BDC representatives Monitor inbound and outbound calls, internet leads, and appointment scheduling Develop phone scripts, email templates, and follow-up processes to maximize customer engagement Track and report performance metrics such as response time, appointment set rate, and show rate Work closely with the Sales and Service departments to ensure seamless customer communication Oversee CRM usage to ensure accurate and timely lead handling Handle escalated customer inquiries professionally and promptly Other duties as assigned by management. Benefits Competitive salary based on experience and qualifications Full time position with growth potential Health, dental, and vision insurance. Voluntary benefits. Retirement savings plan with company match Paid time off and holidays Employee Discounts A supportive, team-based environment and strong leadership QualificationsSkills & Qualifications High school diploma or equivalent; post-secondary education or relevant certification is a plus.2+ years of experience in an automotive BDC, customer service, or sales management role Proven leadership skills with the ability to train and motivate a team Strong understanding of CRM systems Excellent communication, organization, and time management skills A customer-first mindset and strong problem-solving ability Ability to multitask and thrive in a fast-paced environment High school diploma or equivalent (college degree preferred) We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

Requirements

High school diploma or equivalent; post-secondary education or relevant certification is a plus.
2+ years of experience in an automotive BDC, customer service, or sales management role
Proven leadership skills with the ability to train and motivate a team
Strong understanding of CRM systems
Excellent communication, organization, and time management skills
A customer-first mindset and strong problem-solving ability
Ability to multitask and thrive in a fast-paced environment
High school diploma or equivalent (college degree preferred)

Responsibilities

Manage day-to-day operations of the BDC department
Supervise, train, and motivate a team of BDC representatives
Monitor inbound and outbound calls, internet leads, and appointment scheduling
Develop phone scripts, email templates, and follow-up processes to maximize customer engagement
Track and report performance metrics such as response time, appointment set rate, and show rate
Work closely with the Sales and Service departments to ensure seamless customer communication
Oversee CRM usage to ensure accurate and timely lead handling
Handle escalated customer inquiries professionally and promptly
Other duties as assigned by management.