BDC Service Agent
About The Position
Seeking a BDC Service Agent to join the team at Hunter Auto Group! Hunter Auto Group is looking for a motivated Service BDC Agent to help support our growing service department. This role focuses on helping customers schedule service appointments, answering incoming calls, and following up with customers to keep their vehicles maintained . If you enjoy talking with people, staying organized, and working in a fast-paced environment, this is a great opportunity with stable income, strong benefits, and opportunities for advancement within the company. We offer a strong benefits package and a compensation plan designed to reward performance. Benefits include: 401K with company match 100% paid medical insurance option Medical, dental, and vision coverage Paid holidays and Paid Time Off Life insurance Short and long-term disability Company events and employee appreciation activities Hunter Auto Group is committed to promoting from within whenever possible , and many of our employees grow into leadership or other roles within the company. At Hunter Auto Group, our mission is to improve the quality of life for everyone at our dealerships. We operate with four core values that guide everything we do: Honesty Continuous Improvement Strong Work Ethic Positive Attitude We are committed to building a workplace where employees can grow professionally while contributing to a team that values collaboration, accountability, and customer service.
Requirements
- Strong communication and phone skills
- Comfortable using computers and learning new systems
- Ability to handle multiple conversations and tasks throughout the day
- Positive attitude and strong work ethic
- Ability to work both independently and as part of a team
- High school diploma or equivalent required.
Responsibilities
- Answer incoming customer calls and schedule service appointments
- Make outbound calls to customers regarding service needs
- Respond to customer inquiries via phone and email
- Enter and maintain accurate customer information in our system
- Communicate with service advisors and internal teams to support scheduling
Benefits
- 401K with company match
- 100% paid medical insurance option
- Medical, dental, and vision coverage
- Paid holidays and Paid Time Off
- Life insurance
- Short and long-term disability
- Company events and employee appreciation activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
