BDC Service Rep/Call Center

Toyota Carlsbad•Carlsbad, CA

About The Position

Kick off your career in the automotive industry with Toyota Carlsbad! Our Service Department located in beautiful Car Country has an immediate opening for a BDC Service Representative. What We Offer: Excellent Culture Advancement opportunities Medical, Dental, and Vision Plan Company-paid Life Insurance 401(k) savings plan Profit Sharing Paid Vacation Tuition Reimbursement Major Essential Duties: Promptly and professionally answer multiple inbound calls. The number one goal is to provide an exceptional client experience and schedule a solid and specific service reservation with the service team. Provide clients with information pertaining to current service offerings. Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services. Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer. Other duties as assigned. Qualifications: Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence. 2-3 years of customer service/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus. Knowledge of Toyota products is a plus. Bilingual (English/Spanish) preferred Superb communication skills, both verbal and written. The ability to instantly build rapport with clients. The ability to meet or exceed all department Key Performance Indicators that measure overall performance. Strong organizational expertise and attention to detail. Must be able to work flexible hours and days, including some weekends. O We are an EOE/M/F/D/V employer and support a drug-free workplace.

Requirements

Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence.
2-3 years of customer service/call center experience or equivalent combination of education and experience.
Superb communication skills, both verbal and written.
The ability to instantly build rapport with clients.
The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
Strong organizational expertise and attention to detail.
Must be able to work flexible hours and days, including some weekends.

Nice To Haves

Automotive or dealership experience a plus.
Knowledge of Toyota products is a plus.
Bilingual (English/Spanish) preferred

Responsibilities

Promptly and professionally answer multiple inbound calls.
Provide an exceptional client experience and schedule a solid and specific service reservation with the service team.
Provide clients with information pertaining to current service offerings.
Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.
Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
Other duties as assigned.