BDC Service Specialist - Capitol Subaru

Capitol Subaru•Salem, OR

About The Position

Capitol Auto Group is looking for a BDC Service Specialist to join their team! This position works Tuesday - Saturday. The BDC Service Specialist is responsible for the development and retention of service business at every customer touch point. We are looking for a competitive, motivated, team driven professional to join our team as a BDC Service Specialist. The BDC Service Specialist handles incoming service phone calls, schedules appointments, contacts customers via phone, online, and texts, and outbound customer satisfaction calls. Training is provided, performance is monitored and measured. Daily, weekly, and monthly goals are established. Why Capitol Auto Group: As members of the Capitol Auto Group Family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs. Capitol Auto Group’s Diversity Statement: Capitol Auto Group does not tolerate any form of discrimination, harassment, racism, or hate. We strive to foster an inclusive environment, and we want our Capitol Family to feel safe. We support all of our employees regardless of race, ethnic background, religion, gender orientation, or gender identity including AAPI, BIPOC, LGBTQ, and all other members of our family.

Requirements

Excellent oral, written and interpersonal communication skills
Strong telephone skills
Basic computer and clerical skills
A positive attitude, exceptional work ethic, and a willingness to learn
Ability to multi-task in a fast-paced environment
Must be able to work flexible hours including mornings, evenings, and Saturdays
Minimum of two years direct customer service experience

Nice To Haves

Automotive sales experience preferred but not required

Responsibilities

Handle customer contacts, follow-up, new business development and existing customer retention
Receive and promptly respond to inbound service calls
Identify client needs and schedule appointments for the service department
Place outbound phone calls and emails to potential and existing clientele